Director, Selling Partner User Experience

Amazon • Seattle, WA

1d

About The Position

The Director of Selling Partner User Experience leads the strategic vision and
design standards for all seller-facing tools across Amazon's stores. This role
defines the north star for how sellers interact with Amazon, owns UX for key
Selling Partner Experience Outcomes (SXOs), and establishes quality standards
that ensure consistency and excellence across the seller ecosystem.

With more than half of worldwide consumer units coming from Amazon's millions of
professional sellers, this role contributes to a critical strategic priority.
The Director leads a 60+ person UX organization across design, research,
content, and program management, and maintains design partnerships across the
Amazon Stores organization. Unlike traditional UX Director roles focused on a
single business program, this position requires both depth and breadth across
multiple programs, to design holistic journeys that transcend organizational
boundaries.

The Director owns UX for core seller workflows—registration, onboarding,
listing, inventory management, fulfillment, payments, and customer
messaging—representing the majority of Seller Central traffic. Beyond direct
ownership, the role influences hundreds of applications across dozens of
Director and VP-led teams through frameworks, standards, and governance
mechanisms.

The unique challenge of this position is driving cohesion across highly
distributed ownership. The Director establishes scalable mechanisms, including
the Seller Experience Bar Raiser (SXBR) program, page archetypes, and
measurement frameworks, to maintain quality standards when no single team owns
the end-to-end journey. Success requires exceptional cross-organizational
influence, balancing strategic vision with tactical execution, and navigating
complex stakeholder environments. The role brings teams together across silos to
create unified workflows, providing sellers and vendors with a cohesive end to
end experience.

Requirements

• 10+ years of UX design experience with at least 5 years leading organizations of 40+ people
• Experience setting strategic vision and driving alignment at VP and SVP levels
• Deep expertise in end-to-end UX design for complex, multi-modal products
• Demonstrated ability to influence stakeholders without direct authority
• Strong background in information architecture, interaction design, and content strategy
• Experience creating and implementing design systems and standards at scale
• Ability to translate user research into actionable design strategy
• Exceptional communication and executive presentation skills
• Track record developing senior design talent and building high-performing teams

Nice To Haves

• Experience in ecommerce or B2B SaaS business models
• Background creating organizational frameworks that drive change across business units
• Proven ability to establish governance mechanisms and quality standards at scale
• Experience with behavioral UX metrics and measurement frameworks
• Multi-year strategic planning with demonstrated business impact
• Experience navigating ambiguous situations and facilitating stakeholder alignment
• Background coaching and mentoring senior design leaders
• Experience balancing consensus-building with decisive action

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed