Director, Service Delivery General Management Manager
About The Position
SERVICE DELIVERY GENERAL MANAGEMENT At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Service Delivery General Management - M4 to join our Service Delivery team. This role is located in Boston, MA In this role, you’ll make an impact in the following ways: Manage multiple unit areas within Service Delivery, ensuring integration and quality standards are met and exceeded Execute business plans and contribute to the development of the functional strategy Recruit, direct, motivate, and develop staff to maximize individual and team contributions and professional growth Develop, recommend, negotiate, and implement Service Delivery policies, processes, and services for assigned areas Resolve complex issues and develop process improvements to enhance efficiencies Participate in long-term or strategic planning, including department structure and resource allocation Manage financial and human resources responsibilities for multiple teams through subordinate managers
Requirements
- Bachelor’s degree or equivalent combination of education and experience required; advanced/graduate degree preferred
- 10-15 years of total work experience preferred, with at least 3-5 years in management
- Service delivery experience preferred
- Proven ability to lead multiple teams and manage complex operational functions
- People leadership experience with a focus on staff development and team effectiveness
Responsibilities
- Manage multiple unit areas within Service Delivery, ensuring integration and quality standards are met and exceeded
- Execute business plans and contribute to the development of the functional strategy
- Recruit, direct, motivate, and develop staff to maximize individual and team contributions and professional growth
- Develop, recommend, negotiate, and implement Service Delivery policies, processes, and services for assigned areas
- Resolve complex issues and develop process improvements to enhance efficiencies
- Participate in long-term or strategic planning, including department structure and resource allocation
- Manage financial and human resources responsibilities for multiple teams through subordinate managers
Benefits
- BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
- We provide access to flexible global resources and tools for your life’s journey.
- Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
