Director/Sr. Director - Software Engineering

Salesforce•Palo Alto, CA

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As a Director/Sr. Director of Software Engineering, you will lead a mission-critical segment of Salesforce’s Engineering organization. You will be responsible for the architectural integrity, scalability, and reliability of distributed services that power millions of customer interactions every second.

Requirements

Engineering Pedigree: 10+ years of experience in software engineering, with at least 5 years in a significant leadership role (Manager of Managers preferred for Sr. Director).
Distributed Systems Mastery: Proven track record of building and operating large-scale distributed systems (Microservices, Service Mesh, Event-driven architectures).
Backend Tech Stack: Deep familiarity with modern backend languages (Java, Go, or Python) and data persistence layers (SQL, NoSQL, or distributed caches like Redis/Memcached).
Public Cloud & Cloud-Native: Strong experience architecting on AWS or GCP, with a deep understanding of Kubernetes (K8s), containerization, and Infrastructure-as-Code (Terraform/Pulumi).
The "Matrix" Skillset: Demonstrated ability to influence without direct authority and navigate complex organizational structures to get "Buy-in" for large technical migrations.
Degree in Computer Science or a related technical field.

Responsibilities

Strategic Technical Leadership: Define and execute a long-term roadmap for backend services, focusing on high availability, low latency, and massive scalability.
Navigate the Salesforce Matrix: Drive alignment across cross-functional "Clouds" (Sales, Service, Marketing, etc.). You will collaborate with dotted-line stakeholders and Architecture Councils to ensure your team's output integrates seamlessly into the broader ecosystem.
Team Scaling & Mentorship: Hire, develop, and retain a world-class org of 15–40+ engineers (including Managers and ICs). You will foster a culture of "Ownership" where engineers feel empowered to innovate.
Architectural Diplomacy: Act as a bridge between executive leadership and deep-tech engineering. You must be able to translate complex backend constraints into strategic business risks and opportunities.
Operational Excellence: Own the full software development lifecycle (SDLC). You will champion CI/CD, automated testing, and "Security-by-Design" to ensure our B2C-scale services are rock-solid.
Hands-on Technical Acumen: While you aren't coding daily, you are expected to participate in high-level design reviews and troubleshoot architectural bottlenecks in Java, Golang, or Python environments.