Director, Strategy & Operations - Moveworks

ServiceNow • Mountain View, CA

17h • Onsite

About The Position

What you get to do in this role:
The Director of Strategy & Operations will play a critical role in shaping the business strategy and operational engine of the Moveworks Business Unit within ServiceNow.
This is a high-impact, high-visibility position partnering directly with senior BU principals to define priorities, drive cross-functional initiatives, and build the systems and processes required to scale. You will operate at the intersection of strategy, operations, go-to-market, and data— helping translate vision into execution and measurable business outcomes.
This role is ideal for a strategic operator who thrives in ambiguity, brings an acute data-informed mindset, and enjoys building scalable frameworks in fast-moving environments.

Requirements

• This is a high-visibility role that requires strategic thinking, rigorous analysis, operational discipline, executive presence, and an ability to drive impact in a fast-moving, matrixed environment
• 12 – 15 years of Relevant Experience: Including at least 2 years in management consulting, finance, strategy, and operations in a technology company, or similar fields. Prior experience in AI or enterprise technology preferred
• Experience in leveraging or critically thinking about how to integrate AI into work processes, judgements or problem-solving. This may include using AI-powered tools, automating workflows, studying AI-influenced insights, or exploring AI’s potential impact on the function or industry.
• Strategic and Analytical Mindset: Ability to establish guiding propositions, dig deep into data, and iterate quickly to deliver results.
• Outcome Orientation: Proven track record of being scrappy and resourceful to achieve desired outcomes.
• Cross-functional executive management: Ability to build trusting relationships across a wide range of executive stakeholders.
• Adaptability and Experimentation: Ability to pivot as necessary, taking an experimental approach to new problems, refining methods, and learning from results. Comfortable operating with ambiguity and driving to clarity without heavy direction
• Hands-On Execution: Willingness to roll up your sleeves and guide the charge in building initial versions of new initiatives, setting the stage for scalable growth.
• Collaborative team player: Thrives in fast-paced, high-growth environments
• Data-Derived Approach: Strong analytical skills and familiarity with data tools and metrics that enable informed recommendations.

Responsibilities

• Serve as a trusted strategic and operational partner to Moveworks BU principals, supporting priority setting, recommendations, and execution
• Own business reviews, planning cycles, and executive-level reporting to ensure alignment across BU principals and senior stakeholders
• Build and scale operational frameworks, processes, and performance metrics to support sustainable growth
• Guide high-priority, cross-functional initiatives from problem definition through execution, ensuring clear ownership and measurable outcomes
• Drive integration initiatives and ensure successful execution of strategic priorities within the broader ServiceNow ecosystem
• Structure ambiguous business opportunities into clear problem statements, develop hypotheses, and deliver data-derived recommendations
• Develop and execute revenue-driving go-to-market strategies in partnership with Sales, Marketing, Product, and Finance
• Identify operational inefficiencies and implement scalable systems that increase execution velocity and organizational effectiveness
• Operate as a hands-on principal, building initial versions of new initiatives and setting the foundation for long-term scale

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed