Director, Technical Program Management
About The Position
The Director of Technical Program Management (TPM) leads Airlink’s high-visibility technology programs that directly support humanitarian operations, donor and partner engagement, and organizational scale. This newly established role is responsible for end-to-end delivery of strategic technology initiatives, from concept through execution, ensuring alignment with Airlink’s executive-approved strategic plan. Reporting to the VP of Finance & Operations, the Director partners closely with the senior leadership team, vendors, and global partner organizations to drive measurable impact. The ideal candidate blends deep technical program leadership with mission-driven execution, thriving in fast-moving, resource-constrained environments.
Requirements
- At least eight years of experience in technical program management, engineering management, or enterprise software delivery.
- Bachelor’s degree or equivalent professional experience.
- Ability to rapidly master technical domains and communicate effectively with both technical and non-technical audiences.
- Proven experience managing portfolio-level programs with complex cross-functional dependencies.
- Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
- Demonstrated success driving alignment and delivery in matrixed, globally distributed environments.
- Background in data-intensive systems, integrations, or operational platforms.
- Service-oriented mindset and enthusiasm for supporting the team and taking on new initiatives.
- Ability to balance tactical execution with long-term strategic thinking.
Nice To Haves
- Experience working in regulated or compliance-sensitive environments.
- Experience leading Agile delivery at scale.
- Influence effectively without formal authority, building trust across diverse stakeholders.
- Bring strong executive presence, communication, and stakeholder management skills.
- Value transparency, empathy, and collaborative problem-solving.
Responsibilities
- Working with vendors and partners, own and lead deployment and support of Airlink’s most critical technology programs, defining scope, structure, timelines, success metrics, and delivery plans.
- Translate executive strategy into executable technical roadmaps that improve operational efficiency, partner coordination, and humanitarian outcomes.
- Manage portfolio-level dependencies, risks, budgets, and trade-offs across multiple concurrent initiatives.
- Anticipate challenges and proactively mitigate delivery, technical, and operational risks.
- Over time, build and mature Airlink’s Technical Program Management function, establishing best practices, tooling, and governance.
- Oversee the full software delivery, applying Agile and modern delivery practices.
- Guide internal teams and external vendors to deliver scalable, secure, and reliable platforms across web and mobile surfaces.
- Ensure strong quality assurance, testing rigor, documentation, and operational readiness across all initiatives.
- Partner with the CEO, senior leadership team, and key stakeholders to drive strategic alignment and decision-making.
- Serve as a trusted advisor, simplifying complex technical topics to enable informed leadership decisions.
- Promote a culture of collaboration, customer-first thinking, learning, and continuous improvement across technology and partner teams.
Benefits
- 75% company-paid health benefits, including dental and vision, for employees
- Competitive 401(k) matching policy
- Company-paid life, short-term and long-term disability insurance plans.
- Three weeks of paid vacation, two weeks of paid sick leave, and paid parental leave.
- EAP Program
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What This Job Offers
Job Type
Full-time
Career Level
Director
