Director, Technology Customer Success

JLL • Chicago, IL

1d • Remote

About The Position

The primary purpose of the role is to lead the deployment of successful analytics and insights solutions for prospective clients including managing effective communication between multiple teams including engineering, product development, account and client team, managing, mitigating and reporting the project risks and assuring client satisfaction with the delivery. The Client Success Manager is responsible for providing technical project planning, management and execution for clients to ensure alignment with overall business strategy. Managing all phases of service delivery for project including analysis and design, configuration and build, testing and training, and deployment. The primary purpose of the role is to lead the deployment of successful analytics and insights solutions for prospective clients including managing effective communication between multiple teams including engineering, product development, account and client team, managing, mitigating and reporting the project risks and assuring client satisfaction with the delivery. The Client Success Manager is responsible for providing technical project planning, management and execution for clients to ensure alignment with overall business strategy. Managing all phases of service delivery for project including analysis and design, configuration and build, testing and training, and deployment.

Requirements

• IT Project management w/concentration on software delivery management
• Demonstrated expertise in CRE applications
• Business analysis and requirements gathering
• Cross functional team coordination
• Relationship management and communications
• Proven ability to navigate in a large matrix organization
• Excellent attention to detail
• Self-motivated, able to set priorities and work autonomously
• Customer service focus
• Knowledge of real estate industry preferred
• Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

• Knowledge of real estate industry preferred

Responsibilities

• Managing the deployment of a solution cooperating with analysts, implementation specialists, engineers, and testers
• Managing and reporting delivery risks and issues
• Managing user acceptance testing and release plans
• Managing communications with stakeholders, business transition team, and business and IT management
• Maintaining thorough understanding of product features and functionality
• Overseeing application configuration and support while liaising with architecture, infrastructure, and engineering
• Ensuring positive account and client sentiment
• Supporting BAU processes with accounts and clients to build long term relationships for continuous improvements in analytics space

Benefits

• JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• Some of these benefits may include:
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed