Director-Technology Delivery - eCRMS
About The Position
The Enterprise CRM Solutions team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve strategic agility, speed to market, delivery effectiveness, and transparency. The Enterprise Customer Relationship Management Solutions (ECRMS) team creates solutions for the Sales and Customer Domain via enterprise platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to enable powerful selling and re-selling engines. These solutions support Sales, Account Development, and Marketing teams across the enterprise. C360 is a core enterprise platform supporting a large portion of Lines of Business (LOBs) and Centers of Excellence (COEs) at Amex. The platform operates across Scaled Agile Framework (SAFe), Kanban, VCC, and Innersourcing models. The C360 Agile Release Train (ART) encompasses over 20 scrum teams, with mature intake processes and deep integration with Lean Portfolio Management (LPM) and Technology Finance. C360 also includes Customer Demographic Orchestration (CDO), an additional agile train, and serves as a System of Record (SOR) for critical customer data, requiring robust data governance, audit collaboration, and regulatory oversight. This role also leads financial adherence and epic-level spend tracking across the full portfolio. We are seeking a Director, Technology Delivery to lead large-scale, enterprise-critical technology programs and ensure they are set up for sustained success through strong delivery foundations, transparent execution, and trusted executive partnership. This role is accountable for driving predictable outcomes across highly complex, multi-train initiatives while influencing senior leadership through data-driven insights and clear, transparent reporting. This position will primarily lead Project Diamond and will also support the successful delivery of the Bedrock sales initiative. The Director will shape delivery strategy, enable cross-domain alignment, and accelerate execution through the adoption of AI-driven delivery practices and tooling.
Requirements
- Bachelor’s degree or equivalent experience; advanced degree preferred
- Proven success leading large-scale enterprise technology programs
- Deep experience in Agile, SDLC, and scaled delivery environments
Nice To Haves
- SPC, SAFe Agilist, PMI-ACP, or PMP
Responsibilities
- Enterprise Program Leadership & Strategic Impact Leads delivery for large, multi-year enterprise programs with significant business, financial, and organizational impact
- Establishes strong program foundations including governance, operating models, and execution rhythms
- Partners with executive sponsors to shape delivery strategy and proactively manage risk
- Acts as a trusted advisor influencing senior leadership decisions
- Strategic Delivery & Execution Directs enterprise-scale technology programs
- Orchestrates Agile Release Trains and leads PI Planning
- Manages risks, dependencies, and delivery impediments
- Drives continuous improvement through Inspect & Adapt
- AI-Driven Delivery Acceleration Leads adoption of AI-driven delivery acceleration strategies
- Applies analytics and automation to improve predictability and speed
- Partners with engineering and data teams to embed AI into workflows
- Transparency, Governance & Financial Stewardship Provides transparent, data-driven reporting to leadership
- Oversees portfolio-level financial tracking and epic spend adherence
- Ensures compliance with governance, audit, and regulatory requirements
- People Leadership Develops and mentors high-performing delivery leaders
- Builds strong succession pipelines and bench strength
- Leads teams through change with empathy and clarity
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
