Director – U.S. Consumer Deposits: Line of Business Compliance Officer
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Job Description: This position will play a critical leadership role within the Line of Business Compliance (LOBCO) organization supporting the U.S. Consumer deposits business, including Amex Rewards Checking Account and American Express Savings Accounts offered through American Express National Bank. The position provides independent compliance oversight and second-line challenge to ensure that the U.S. Consumer deposit business’s innovation and growth aligns with applicable laws and regulations for consumer deposit products, features, and processes. Attention will be focused on new product development, marketing strategies, risk management initiatives, process control, issue management, and other customer disclosures and communications.
Requirements
- Minimum of 5 years in Compliance or related activities within financial services industry, with demonstrated regulatory knowledge of and expertise in deposit banking regulations, including Regulations DD, E, CC, UDAAP, NACHA rules and related guidance.
- Prior compliance or related experience with the end-to-end deposit life cycle, including account acquisition, ATM, debit cards, money movement, servicing, and account restrictions.
- Ability to research, assess, and determine regulatory impact to business initiatives.
- In-depth knowledge and understanding of compliance risk management practices and methodologies, including risk and control assessments.
- Strong leadership skills and proven ability to communicate and collaborate effectively at all levels of the organization, including the ability to influence and/or challenge others to achieve desired results.
- Strong people skills and experience working in a matrixed and agile environment and on cross-functional teams.
- Ability to effectively communicate compliance risks and requirements to achieve desired results.
- Demonstrated ability to make decisions independently, work well under pressure, meet deadlines, and prioritize multiple tasks in a time sensitive environment.
- Excellent verbal and written communication skills.
- Proactive, results-oriented, and self-driven.
- Bachelor’s degree required.
Nice To Haves
- Experience with digital and mobile banking products and platforms preferred.
- Certified Regulatory Compliance Manager (CRCM) or similar professional certification preferred.
Responsibilities
- Provide Compliance oversight, challenge and guidance to U.S. Consumer Deposits business stakeholders on compliance/regulatory requirements applicable to consumer deposit products and features.
- Driving implementation of policy and regulatory requirements in the areas of Reg E, Reg DD, Reg CC, NACHA rules, general banking, and other relevant federal, state and local regulations.
- Advising leaders on areas of emerging risk and approaches to improve necessary controls and practices as appropriate.
- Support new initiatives through the New Product Governance process, with a strong analytical focus on controls, testing, and ongoing monitoring to implement effective processes.
- Support an effective Compliance program including Compliance Risk Assessment, Regulatory Change Management, Issue Management and contribute to the Key Risk Indicators and Regulatory Business Self Testing.
- Effectively manage any Issues and/or Operating Risk Events to ensure timely creation or enhancements of controls, closure of gaps and customer remediation where required.
- Develop and maintain strong working relationships with business partners and internal stakeholders (e.g., other Global Risk and Compliance colleagues, General Counsel Organization, Privacy, Internal Audit Group).
- Keep abreast of U.S. consumer regulations and trends for potential impact to Compliance risk assessments.
- Assist in preparation for regulatory inquiries and examinations.
- Additional responsibilities based on team needs.
Benefits
- Competitive base salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
