Director, Workplace Experience

Metropolis•Los Angeles, CA

19h•$175,000 - $185,000•Onsite

About The Position

Metropolis is seeking a Director of Workplace Experience to join our team. In this role, you will be the primary stakeholder overseeing Metropolis’s corporate real estate portfolio, facilities, and related employee experience. You will be a member of the People team, working closely with other members of the Legal, and Finance teams to maximize efficiency and streamline operating costs. In this role, you will also help build a network of facilities services, provide and coordinate general office management support, project manage expansion efforts in various U.S. cities, consolidate vendors and related contracts, report on metrics, and contribute to the overall culture of the organization.

Requirements

7+ years of experience in workplace experience, facilities management, real estate, or a related field
Experience working for a high-growth technology company with a distributed workforce, including hourly field workers; experience in scaling facilities and services to solve for business and growth needs
Project management acumen, specifically in office construction
Strong attention to detail in approach to contract management and negotiation
Advanced proficiency in Microsoft Office; Excel fluency a must
Experience utilizing project management tools such as Asana, ProCore, and Smartsheets
A proven track record in project delivery (on time/on budget) and workplace experience strategy; strong budget management skills
Ability to function well in a high-paced environment and own high-visibility initiatives
Comfortable with cross-functional partnership and collaboration; discerning and professional approach toward executive-level communications
Willingness to pivot and learn as projects and priorities evolve, with a tendency to stay ahead of the curve on internal trends and industry best practices

Nice To Haves

Existing network of preferred vendor and partner relationships

Responsibilities

Oversee all facility services for our network of Corporate and Regional offices – primarily Los Angeles, New York, Chicago, Nashville, Seattle, and Orlando
Assist with integration efforts to combine existing offices in shared markets (Los Angeles, New York, and Nashville)
Drive operational excellence with vendor partners, onsite support, and internal stakeholder groups such as IT and Security
Contribute to the overall employee experience by directing initiatives that align with our company values – including events, employee office perks such as meals and snacks, and other employee engagement drivers
Track and analyze office utilization in order to anticipate the company’s needs for growth; make data-driven recommendations to the leadership team
Own end-to-end office expansion efforts, including real estate searches and office buildouts - and related budget and construction management; partner closely with decision-makers and key collaborators, particularly the Legal and Finance teams, to drive alignment
Implement and revise office-related policies
Manage and report on the budget for the Workplace Experience department
As needed, manage onsite staffing across the office network; make resource recommendations to drive efficiency and ensure operational excellence
Detect and fill any gaps in office management services to ensure a consistent employee experience across all major offices