Directors, Digital Products

American Express • New York, NY

9h • Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
American Express Travel Related Services Company, Inc. seeks Directors, Digital Products to leverage IT, information systems, and data science expertise to drive performance tracking, strategic alignment, and data-driven decision-making across the organization. Envision and progress the design and implementation of automation, AI-driven analytics, and cloud-based solutions to optimize business processes. Responsible for project managing the development of executive scorecards, internal metrics, and financial reporting to enhance transparency and operational efficiency. Drive cross-functional initiatives, employee engagement efforts, and talent management programs to foster collaboration and innovation. Develop executive communications, presentation materials, and strategic insights to support leadership in business planning and organizational effectiveness.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Business Administration, or a related field
• 5 years of progressively responsible experience in digital strategy, technology solutions, and business analytics within a complex organization.
• 3 years of experience with automation, AI-driven analytics, and cloud-based solutions, including AWS, SaaS, PaaS, and IaaS.
• 1 year experience with each of the following: performance tracking, executive reporting, and data visualization for strategic decision-making; leading process optimization and improvement initiatives, leveraging technology to improve efficiency and scalability; managing cross-functional projects, employee engagement programs, and talent management initiatives; Agile and Scrum methodologies for digital product design, development, testing, and implementation; and machine learning, Mainframe modernization, and enterprise Big Data analytics.

Responsibilities

• Leverage IT, information systems, and data science expertise to drive performance tracking, strategic alignment, and data-driven decision-making across the organization.
• Envision and progress the design and implementation of automation, AI-driven analytics, and cloud-based solutions to optimize business processes.
• Responsible for project managing the development of executive scorecards, internal metrics, and financial reporting to enhance transparency and operational efficiency.
• Drive cross-functional initiatives, employee engagement efforts, and talent management programs to foster collaboration and innovation.
• Develop executive communications, presentation materials, and strategic insights to support leadership in business planning and organizational effectiveness.

Benefits

• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director