Disaster Case Manager (Durham County)(Temporary)

OSHR Temporary Solutions•Durham, NC

3d•$30 - $30

About The Position

This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit www.shpnc.org . Visit www.nctemporarysolutions.com for employment information. Note: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position in order to work in a temporary position. All temporary employees are limited to one NC State Government temporary assignment at a time. Individuals hired into a temporary State job must be fully qualified for the job.  OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary skill set to enhance their qualifications for State government and private sector jobs.  Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state. This temporary position is located in 200 Park Offices Drive - Durham County with the Department of Public Safety- Emergency Management. Job Order Hourly Rate of Pay: $30.00 (Based on education and/or years of relevant work experience reflected on the application). Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification.  The Knowledge, Skills, and Abilities listed within this vacancy announcement will be used only as management preferences and will be used to screen for the most qualified pool of applicants.

Requirements

Bachelor’s degree from an appropriately accredited institution and one year of experience in HR, budgeting, research or administrative management; or an equivalent combination of education and experience.

Nice To Haves

The Disaster Case Manager (DCM) will conduct intake and assessments to identify survivors' unmet needs and develop personalized recovery plans.
They will coordinate referrals and connect survivors with appropriate resources, including housing, financial assistance, and healthcare services.
The DCM will collaborate with local, state, and federal agencies, non-profits, and community organizations to ensure comprehensive support for disaster survivors.
The DCM will provide one-on-one consultations through various channels (e.g., phone, mail, e-mail, face-to-face) to ensure understanding of policies, procedures, and expectations in an effort to assist survivors in their disaster recovery.
They will maintain consistent and clear communication with assigned survivors regarding application, documentation, and information on assistance available to eligible survivors.
This position will lead efforts to compile survivor information and submit case notes/call logs into the system of record accurately and in a timely.
DCM will facilitate program consultations with survivors related to intake, eligibility, and other program-related processes.
They will collaborate with various teams, both internally and externally, to provide solution-based responses to inquiries per policy and federal regulations.
The DCM will ensure compliance with FEMA and state disaster recovery regulations and follow established Standard Operating Procedures (SOPs) and policies to guide the case management process.
This position will also maintain accurate records of survivor interactions and progress in accordance with program guidelines, Customer Service.
The DCM will assist survivors in understanding resources available for disaster relief.
They will organize and schedule appointments for phone calls or in-person meetings at a Disaster Recovery Center.
This position will assist in outreach callouts and other communication efforts as needed and write/distribute email, correspondence memos, letters, faxes, and forms.
Technical Assistance and Training

Responsibilities

Conduct intake and assessments to identify survivors' unmet needs and develop personalized recovery plans.
Coordinate referrals and connect survivors with appropriate resources, including housing, financial assistance, and healthcare services.
Collaborate with local, state, and federal agencies, non-profits, and community organizations to ensure comprehensive support for disaster survivors.
Provide one-on-one consultations through various channels (e.g., phone, mail, e-mail, face-to-face) to ensure understanding of policies, procedures, and expectations in an effort to assist survivors in their disaster recovery.
Maintain consistent and clear communication with assigned survivors regarding application, documentation, and information on assistance available to eligible survivors.
Compile survivor information and submit case notes/call logs into the system of record accurately and in a timely.
Facilitate program consultations with survivors related to intake, eligibility, and other program-related processes.
Collaborate with various teams, both internally and externally, to provide solution-based responses to inquiries per policy and federal regulations.
Ensure compliance with FEMA and state disaster recovery regulations and follow established Standard Operating Procedures (SOPs) and policies to guide the case management process.
Maintain accurate records of survivor interactions and progress in accordance with program guidelines, Customer Service.
Assist survivors in understanding resources available for disaster relief.
Organize and schedule appointments for phone calls or in-person meetings at a Disaster Recovery Center.
Assist in outreach callouts and other communication efforts as needed and write/distribute email, correspondence memos, letters, faxes, and forms.