Disbursement Specialist

Planet Home Lending•Richardson, TX

13d•Onsite

About The Position

The Disbursement Specialist completes disbursement of escrow transactions by printing checks, issuing wires, creating cover letters, and issuing final HUD’s. This role confirms that the file balances are accurate and disburses the funds according to directions, most often by issuing checks. Also works with lenders, buyers and escrow officers to balance files that have closed and disburse the file.

Requirements

High school diploma or equivalent required
Minimum 2 years Banking and/or Escrow Experience required
Strong working knowledge of Corporate and divisional policies and procedures including wire fraud
Ability to multi-task and prioritize files
Intermediate level working knowledge of Microsoft Office applications and escrow related software.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write correspondence.
Ability to speak effectively before customers.
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.
Writes clearly and informatively; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Basic accounting knowledge including accounts receivable
Settlement statement (HUD) knowledge helpful
Effective analytical and problem-solving skills
Excellent customer service and communication skills
Detail orientated
Work efficiently and accurately in high pressure situations

Nice To Haves

AtClose operations system knowledge preferred

Responsibilities

Liaises with clients and all parties within the transaction.
Prioritizes, multi-tasks and communicates to ensure deadlines are met.
Prepares wires and checks for transfer
Prepares and emails various drafts of settlement statement to the parties.
Answers a moderate volume of phone calls, and provides internal and external customer service
Participates in conference calls as needed to discuss flow of funds
Ensures files are properly balanced and reconcile any differences with Closing Specialist
Reconciles incoming and outgoing wires.
Embraces technology and outsourcing.
Performs other duties as assigned.