Dispatch Agent

Triumph Protection Group•Vacaville, CA

10h

About The Position

Dispatch agents run a full service dispatch center ensuring security agents are on site, answering radio calls, directing phone messages to the correct department, monitoring Live View cameras and alerting managers of any issues.

Requirements

Ability to effectively use or learn computer systems CCTV and Networked Video Systems, Alarm monitoring systems, Telephone, and Instant Messaging systems.
Skilled in Microsoft Office 365 (Word, PowerPoint, Excel, Open-Source searches)
Excellent customer service focused attitude
Trustworthy, professional, and reliable
Strong verbal and written communication skills
Excellent organizational and multi-tasking skills
Education GED or High School Diploma

Nice To Haves

Prior supervisory experience preferred

Responsibilities

Monitor security cameras, access control and alarms and resolve intrusion alerts.
Monitor, respond, and log radio calls for multiple areas and sites.
Perform quality assurance functions to ensure accuracy of information.
Demonstrate the ability to make appropriate decisions and exercise action during high tension stressful situations.
Confirm incident and crisis situations.
Execute multiple SOPs.
Provide superior customer service.
Identify and communicate potential threats to assets under company protection.
Identify and respond to emergency situations with a sense of urgency.
Dispatch officers to calls for service.
Complete incident reports and support investigations
Confirm security officers are at various sites and were on time. Call their managers if they are not and assist in getting them replaced so there is no or little lapse in coverage
Reply to phone messages making sure the proper departments are contacted.
Enter new work orders or revise work orders in GFX system as needed.
Respond to all emails in a timely manner
Performs other related duties as assigned.