Dispatch Coordinator

Poolie • Austin, TX

1d

About The Position

As a Dispatch Coordinator you will play a key role in fostering positive relationships with customers, driving sales, and ensuring customer satisfaction. You will act as the primary point of contact for assigned customers, building trust and understanding their needs to deliver exceptional service and maximize loyalty. This role requires strong communication, interpersonal, and analytical skills, coupled with a passion for building meaningful connections.

Requirements

• High school diploma or equivalent required.
• 1+ year of experience in customer service, administrative support, or service coordination roles.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, prioritize effectively, and stay organized in a fast-paced environment.
• Comfortable using computer systems, scheduling software, and customer management tools for documentation, scheduling, and internal communication.
• Ability to collaborate cross-functionally with branch managers, field teams, and internal departments.

Nice To Haves

• Experience in service-based or field-service industries.
• Familiarity with scheduling, dispatching, or service coordination processes.
• Experience using CRM, workforce management, or ticketing systems.
• Bilingual communication skills (English/Spanish) preferred.
• Demonstrated ability to handle customer concerns and resolve issues professionally.

Responsibilities

• Serve as the primary point of contact for customers, ensuring a positive and consistent customer experience across repairs, service and sales departments.
• Perform regular follow-ups with customers to confirm service satisfaction and address concerns promptly.
• Communicate service updates, schedule changes, and relevant information to customers in a timely and professional manner.
• Coordinate with branch managers and field teams to relay customer requests and service needs.
• Identify opportunities to improve service processes and customer experience.
• Maintain accurate and detailed documentation of customer interactions, service records, and assigned accounts.
• Support sales and retention efforts by building strong customer relationships and promoting service continuity.

Benefits

• Health, dental, and vision insurance
• Company-paid short & long-term disability
• Employee Assistance Programs (EAP) for mental health and wellness
• Paid time off
• 10 paid company holidays
• Training and development opportunities
• Employee Purpose Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED