Dispatch/Customer Support Representative

Fidelitone • Surprise, AZ

7d

About The Position

The Dispatch Support Representative 1 is responsible for the timely communication to customers, clients, operations, and customer service on status of Fidelitone delivery routes. The Dispatch Support Representative 1 will work and communicate closely with drivers, installers and warehouse personnel to ensure FIDELITONE customers receive timely communication on delivery status.

Requirements

• Ability to operate FIDELITONE routing software to effectively communicate with drivers
• Working knowledge of DOT and Hours-of-Service (HOS) regulations for Commercial operators
• Ability to interact with internal/external customers
• Ability to communicate effectively across all levels of management, peers, and clients
• Excellent problem-solving, task prioritization, follow-up, and customer service skills required
• Intermediate computer proficiency in Excel and Word
• High school diploma or equivalent
• 0-2 years dispatch, call center or logistics/supply chain experience

Responsibilities

• Communicate with drivers and installers to ensure timely delivery to FIDELITONE Last Mile customers
• Communicate with schedulers and warehouse personnel to verify accurate staging, delivery and removal of freight for FIDELITONE clients
• Responsible for sorting and preparing all delivery paperwork
• Operate FIDELITONE routing software to effectively communicate with drivers
• Works with and assists drivers and customers to problem solve and provide excellent customer service
• Effectively communicates incidents/accidents that may occur and reports appropriately to Corporate Safety team and appropriate Operations staff
• Responsible for communicating cancelled or rescheduled deliveries to end customer and client
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED