Dispatch Manager

SRM Concrete•Colorado Springs, CO

About The Position

We are seeking a motivated and experienced leader to join our team as a Dispatch Manager at SRM Concrete. This is an excellent opportunity for someone who thrives in a customer-focused, fast-paced environment and is ready to lead daily operations while ensuring exceptional service and efficiency. The Dispatch Manager is responsible for overseeing the day-to-day dispatch operations at the plant, ensuring timely and accurate delivery of concrete while maintaining strong communication between customers, drivers, and plant personnel. This role plays a key part in driving customer satisfaction, operational efficiency, and team performance.

Requirements

Proven leadership experience in dispatch, logistics, transportation, or a related field.
Strong organizational skills with the ability to multitask and prioritize effectively.
Excellent communication and interpersonal skills.
Problem-solving mindset with a focus on continuous improvement.
Proficiency in Microsoft Office and dispatch-related systems.
Knowledge of DOT regulations and safety standards preferred.
Ability to adapt quickly in a fast-paced environment.
Willingness to complete SRM’s pre-employment screenings.

Nice To Haves

Knowledge of DOT regulations and safety standards preferred.

Responsibilities

Lead, mentor, and support dispatch personnel and drivers, promoting a culture of safety, accountability, and teamwork.
Oversee daily dispatch operations to ensure efficient scheduling and on-time delivery of concrete.
Coordinate closely with plant managers, drivers, and sales teams to meet customer demands.
Serve as the primary point of contact for customers, ensuring excellent service and resolving any delivery or scheduling issues.
Monitor workloads, routes, and delivery schedules to maximize efficiency and productivity.
Track and evaluate key performance metrics to improve operations and customer satisfaction.
Ensure compliance with DOT regulations, safety standards, and company policies.
Identify and implement process improvements to enhance dispatch operations.
Conduct team meetings, training, and performance evaluations to support employee development.
Maintain strong relationships with customers and internal teams.