Dispatch Supervisor

Odyssey•Shreveport, LA

2d•Onsite

About The Position

Join Odyssey Logistics, a global multimodal logistics leader delivering end-to-end 4PL solutions across Intermodal, Integrated Marine Logistics, Transport & Warehousing, and Managed Services. We operate as one team—combining deep operational expertise, advanced technology, and data-driven insight to solve complex supply chain challenges for some of the world’s most dynamic customers. At Odyssey, accountability, innovation, and continuous improvement drive how we work. We prioritize safety, sustainability, and responsible growth while building long-term partnerships and measurable results. We offer competitive benefits, including comprehensive health coverage, HSA contributions, a matching 401(k), and programs that support your well-being and long-term success—within a culture where your impact is meaningful and your career can grow. Summary / Primary Role Leads daily dispatch operations and driver management to ensure efficient, safe, and profitable execution of customer shipments. Oversees load planning, customer communication, and driver performance while ensuring compliance with company standards and regulatory requirements.

Responsibilities

Dispatch & Load Management – Plan, schedule, and execute shipments; ensure timely pickup/delivery, route optimization, and cost-effective use of company and third-party capacity
Customer & Service Management – Serve as primary point of contact for shipment updates and issue resolution; ensure service expectations are consistently met
Driver Supervision & Performance – Manage Class A drivers including hiring, onboarding, coaching, performance management, and disciplinary actions
Operational Execution & Compliance – Ensure accurate data entry, documentation, and adherence to DOT/FMCSA, safety, and company policies
Problem Solving & Escalation – Resolve service disruptions, accidents, and operational issues; coordinate load/equipment recovery as needed
Financial & Administrative Oversight – Support billing, payroll, and payables through accurate documentation and process adherence
Growth & Utilization – Identify opportunities to maximize equipment usage, maintain driver productivity, and support revenue growth
Systems & Reporting – Utilize dispatch, GPS, and HOS systems; maintain data integrity and track performance metrics
Cross-Functional Collaboration – Partner with Safety, Maintenance, HR, and leadership to support operations, compliance, and driver retention
On-Call & Team Support – Provide after-hours support and assist during peak periods or team absences