Dispatch Supervisor

Transdev•San Jose, CA

7d•$27 - $31•Onsite

About The Position

Transdev in San Jose, CA, is hiring a Dispatch Supervisor. Our Dispatch Supervisor ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety. Competitive compensation package of $26.92-31.25/hour Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 12 days; 8 standard and 4 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on the location policy. The above represents the standard Corporate Policy.

Requirements

High school diploma or GED equivalent
Excellent communication & interpersonal skills.
Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Must be able to work shifts or flexible work schedules as needed.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Work environment will be 100% indoors.
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.

Nice To Haves

A minimum of 2-3 years of transit supervisory experience is preferred.

Responsibilities

Oversee road service and trip performance measures, i.e., route start time, on-time performance, and incidents
Respond to customer questions and concerns about no shows, cancellations, and missed trips.
Manage vehicle operator emergencies & escalated calls.
Manage department reports and other communication tools.
Train new employees.
Other duties as required.