Dispatch Tracker

Living Spaces•Rialto, CA

7d•$17 - $22

About The Position

Position Summary Monitors scheduled deliveries from the time trucks are dispatched from the Distribution Center until the entire route is completed. Routinely communicates with Dispatch and contract delivery groups regarding deliveries. Keeps customer informed concerning the status of their deliveries, by placing phone calls when necessary. Completes billing daily, also sends end of day reports on daily basis. Position Description Essential Duties and Responsibilities include the following. Other duties may be assigned.

Requirements

Effective memory skills, good hand eye coordination, dependability, ability to follow directions and a strong willingness to learn.
Above average concentration, above average memory; taking into consideration the amount of responsibility and product, above average time pressure and decision making
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; participates in meetings. Writes clearly and informatively.
Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed; recognizes accomplishments of other team members.
Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment; treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Follows instructions, responds to management direction; takes responsibility for own actions; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan; is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time; follows policies and procedures; completes administrative tasks correctly and on time.
Volunteers readily; undertakes self-development activities.
Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events.
Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
High school diploma or general education degree (GED).
Working knowledge of computerized applications (Word processing, spreadsheets, email)
A positive and pleasant personality, verbal communication, professionalism, sensitivity to confidential matters, organization team work.
Good customer service, and problem skills.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to perform simple mathematical calculations.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

Tracks all deliveries
Contacts customers that are scheduled for delivery verifying addresses and phone number prior to delivery.
Contacts customers when deliveries are running behind schedule or for any other issues
Communicates with contract drivers
Communicates with call center concerning delivery issues
Receives incoming calls from delivery drivers calling in
Works with contract groups concerning delivery, claims, and billing
Completes daily invoicing deliveries
Uses good judgment regarding business decisions in favor of Living spaces and customer relations
Completes daily end of day reports
Meet company standards for productivity

Benefits

Overtime pay is available for eligible, non-exempt Team Members.
Reimbursement for expenses as required by applicable law and Company policy.
Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.
Medical (full-time only)
Dental (full-time only)
Vision (full-time only)
401(k) with Company match (full and part-time)
Vacation (full-time only or as otherwise required by applicable law)
Paid Sick Leave (full and part-time)
Flex or Health Spending Account (for eligible full-time only)
Employee Assistance Program (full and part-time)
Holiday pay (full-time only)
Life insurance (full-time only)