Dispatcher / Customer Service

Waste Connections • Baltimore, MD

1d

About The Position

Waste Connections is looking for a Dispatcher/Customer Service Representative to join our GROWING team in Finksburg, Maryland. This person will be responsible for monitoring work flow dispatching our drivers and being the heartbeat of the operation. As a customer service representative with us the minimum responsibilities are: Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems. Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damage. Assisting driver(s) when a pick up or delivery is in question before servicing. Scheduling and dispatching work to various employees and departments throughout the day. Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient. Delivers services to customers in a manner that promotes goodwill. Interacts with customers daily. Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services. Answering customer calls and processing customer orders for new service, discontinuance, or changes in service. Accepting payments from customers, researching customer billing inquiries and updating customer account information. Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seek cost-effective, safe, environmentally sound solutions to service issues. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.

Requirements

• Must be detailed oriented and well organized
• Ability to read, write, comprehend and communicate in English
• 2 years of experience in dispatching or logistics preferred

Responsibilities

• Work in conjunction with other departments to resolve customer disputes
• Demonstrate the ability to become proficient in the use of proprietary operational systems
• Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damage
• Assisting driver(s) when a pick up or delivery is in question before servicing
• Scheduling and dispatching work to various employees and departments throughout the day
• Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient
• Delivers services to customers in a manner that promotes goodwill
• Interacts with customers daily
• Work in a fast paced, cooperative, high call volume environment
• Solicit sale of new or additional services
• Answering customer calls and processing customer orders for new service, discontinuance, or changes in service
• Accepting payments from customers, researching customer billing inquiries and updating customer account information
• Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seek cost-effective, safe, environmentally sound solutions to service issues

Benefits

• Competitive Compensation
• 401(K) with company match; let us help you save for your future
• Healthcare; Medical, Dental, Vision
• Perks, perks, perks!
• Employee Assistance Mental Health Program, Emergency Travel Assistance, Prepaid Legal Plan, Scholarship Opportunities for kids, Employee Stock Purchase Plan, Employee Relief Fund
• Insurance: Life, Short Term/Long Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed