Dispatcher - Mechanical

ABC Home & Commercial ServicesAustin, TX
10d$20 - $23Hybrid

About The Position

As ABC’s Dispatcher, you will receive, schedule, and dispatch emergency and non-emergency customer requests for the Mechanical division during ABC’s regular business hours.

Requirements

  • 1 Yr Experience in Trade Dispatching, scheduling and call center experience.
  • Must be able to type at least 30 WPM, proficient in 10-key, and use a phone system.
  • Ability to organize and prioritize multiple tasks in a fast-paced environment.
  • Ability to communicate well, using excellent interpersonal and communication skills.
  • Must be able to adapt quickly in an ever-changing, fast-paced environment.
  • High proficiency with emailing, instant messaging, and various electronic devices and applications for effective communication/information sharing.
  • Ability to prioritize workload, work under pressure while maintaining composure, and occasionally diffuse escalations.
  • Excellent written communication skills, including spelling and punctuation.
  • Excellent team player with commitment to company values.
  • Ability to sit for long periods of time.
  • Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.

Nice To Haves

  • Proficient in Spanish a plus.

Responsibilities

  • Answer incoming calls for Mechanical Services (Ex: Plumbing & HVAC).
  • Provide timely and accurate information to incoming customer requests.
  • Schedule service appointments.
  • Professionally, timely, and effectively communication with customers, technicians, and service managers for all scheduling and dispatching purposes.
  • Know, understand and execute the dispatch strategy/plan for each department/service trade.
  • Resolve or diffuse customer issues and provide timely feedback to the supervisor regarding service failures or customer concerns.
  • Maintain customer records by immediately updating account information.
  • Provide timely and accurate information to incoming customer requests.
  • Work in partnership with other employees to meet and exceed customer expectations.
  • Maintain a positive attitude at all times with customers, fellow employees, and supervisors.

Benefits

  • Health, Dental, Vision & Life Insurance
  • 401(k) with company matching
  • Paid vacation and sick leave (PTO)
  • Participation in Profit Sharing Plan
  • Lead Now Program for all employees to increase earnings and pay
  • Company clubs & committees, and company outings
  • Paid trainings and development opportunities
  • Tuition reimbursement
  • Educational scholarships for employees and family members
  • Wellness program, including gym membership
  • Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)
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