Dispatcher - Mechanical

ABC Home & Commercial Services • Austin, TX

10d • $20 - $23 • Hybrid

About The Position

As ABC’s Dispatcher, you will receive, schedule, and dispatch emergency and non-emergency customer requests for the Mechanical division during ABC’s regular business hours.

Requirements

• 1 Yr Experience in Trade Dispatching, scheduling and call center experience.
• Must be able to type at least 30 WPM, proficient in 10-key, and use a phone system.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Ability to communicate well, using excellent interpersonal and communication skills.
• Must be able to adapt quickly in an ever-changing, fast-paced environment.
• High proficiency with emailing, instant messaging, and various electronic devices and applications for effective communication/information sharing.
• Ability to prioritize workload, work under pressure while maintaining composure, and occasionally diffuse escalations.
• Excellent written communication skills, including spelling and punctuation.
• Excellent team player with commitment to company values.
• Ability to sit for long periods of time.
• Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.

Nice To Haves

• Proficient in Spanish a plus.

Responsibilities

• Answer incoming calls for Mechanical Services (Ex: Plumbing & HVAC).
• Provide timely and accurate information to incoming customer requests.
• Schedule service appointments.
• Professionally, timely, and effectively communication with customers, technicians, and service managers for all scheduling and dispatching purposes.
• Know, understand and execute the dispatch strategy/plan for each department/service trade.
• Resolve or diffuse customer issues and provide timely feedback to the supervisor regarding service failures or customer concerns.
• Maintain customer records by immediately updating account information.
• Provide timely and accurate information to incoming customer requests.
• Work in partnership with other employees to meet and exceed customer expectations.
• Maintain a positive attitude at all times with customers, fellow employees, and supervisors.

Benefits

• Health, Dental, Vision & Life Insurance
• 401(k) with company matching
• Paid vacation and sick leave (PTO)
• Participation in Profit Sharing Plan
• Lead Now Program for all employees to increase earnings and pay
• Company clubs & committees, and company outings
• Paid trainings and development opportunities
• Tuition reimbursement
• Educational scholarships for employees and family members
• Wellness program, including gym membership
• Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed