Dispatcher/Scheduler - Interpreting & Translation

Children's Healthcare of Atlanta

4d • Onsite

About The Position

Serves as the dispatcher/scheduler for the Interpreting/Translation Services Department for Arthur M. Blank, Scottish Rite and hospital-based outpatient departments, performing scheduling and managing interpreting request orders to support department operations and efficiency of patient care for Limited English Proficiency patients and families. This position requires an organized, highly self-motivated individual who has superior communication skills, and the ability to problem-solve and manage multiple tasks and priorities in a fast-pace setting. The individual must be able to tactfully and effectively communicate operational information with interpreters, physicians, patients, families, and other individuals both within and outside the hospital.

Requirements

• Interfaces exceptionally well with professional and ancillary staff and customers
• Excellent customer service and telephone skills
• Exceptional instruction skills with an attention for details
• Excellent written and verbal communication skills
• Remarkable listening and clarification skills, as well as good judgment
• Able to deal with a high volume workload
• Ability to assess workload and prioritize
• Proficient to superb personal computer/Microsoft Office skills required, word processing, databases and spreadsheet software
• High school diploma or equivalent

Nice To Haves

• Prior health care experience preferred
• Healthcare terminology proficiency preferred
• Experience navigating electronic medical records preferred
• Bilingual English/Spanish preferred

Responsibilities

• Serves as the central scheduling resource for on-site Spanish interpretation.
• Serves as a central scheduling and monitoring of resources for contract interpreter needs for Sign and other spoken languages.
• Serves to assess and determine best mode of interpretation service to meet appointment needs, from on-site to telephonic or video interpreting resources.
• Serves to manage and triage acuity of interpretation requests and delivery of service.
• Works cooperatively with other departments, schedulers/requestors, and clinical providers to promote and maintain efficient interpreter services and processes.
• Maintains Interpreting Services databases, EPIC Interpreting Orders (inpatient and outpatient workflows) and relevant communication equipment.
• Serves to assign and dispatch Spanish on-site and contracted medical interpreters to clinical encounters.
• Assists department leaders with staff scheduling based on patient language demographic volumes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED