Dispatcher - Swing Shift

Logan A/C & Heat Services • Dayton, OH

18h • Onsite

About The Position

You’re organized, detail-oriented, and enjoy keeping things running smoothly while supporting a team and helping deliver a great customer experience. Hours Monday- Thursday 11:00 AM-7:30 PM, Friday 8:30 AM- 5:00 PM

We’ve proudly served the Dayton area since 1969 and have grown into Columbus, Cincinnati, and Northern Kentucky, by being intentional about who we bring onto our team, our customers feel the difference. At Logan Services, doing things the right way matters. We believe excellence comes from strong foundations, teamwork, and pride in what you do. We value integrity, continuous learning, and showing up for one another. People often come to Logan looking for a job and they stay because they find a fulfilling career and opportunities to excel.

As a Dispatcher, you will coordinate service schedules, support technicians, and ensure customers receive timely, professional service while helping the Service Team achieve performance and revenue goals.

Requirements

• organized
• detail-oriented
• enjoy keeping schedules and operations running smoothly
• communicate clearly
• follow processes consistently
• can adapt quickly when priorities change

Nice To Haves

• Experience in scheduling
• Experience in customer service
• Experience in dispatching
• comfort using multiple communication platforms and basic software tools

Responsibilities

• Schedule service repairs, follow-ups, and return visits using established processes
• Assist technicians and Customer Service Representatives via phone, email, and chat to support job completion and customer needs
• Monitor and adjust schedules, emergency coverage, and parts availability to maintain service quality and efficiency
• Collaborate with service management and other departments to resolve issues, communicate with customers, and support team performance

Benefits

• Competitive pay – excellence is recognized and rewarded.
• Comprehensive benefits including medical, dental, and vision insurance; short- and long-term disability; voluntary life insurance; and 100% company-paid group term life and AD&D coverage.
• Work–Life Balance — Weekly PTO accrual starting at 56 hours per year, growing with tenure, plus 24 hours of sick time and predictable scheduling to support life outside of work.
• Traditional 401(k) with a 4% company match and a Roth contribution option.
• Bonus and profit-sharing opportunities tied to individual and company performance.
• Paid Training – Receive hands-on, paid training to learn our systems, processes, and best practices so you can confidently coordinate schedules and support the team from day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed