Dispatcher (1st and 2nd Shift)

AAA Mid-Atlantic

1d•$13 - $22•Remote

About The Position

AAA Club Alliance is hiring full-time, remote Dispatchers for1st, Mid-Day, and 2nd Shifts! Come join our dynamic Dispatch Team and take your career to the next level! AAA Dispatchers provide help in a fast-paced contact center environment contacting service providers to assist AAA Members who are in need of roadside assistance. This position will play a critical role in enhancing AAA Member relationships and providing each Member with an exceptional customer service experience. Next New Hire Training Class to begin early April, 2026! This is a work from home position, candidates must live within our territory in order to be considered: (·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia) Why APPLY for a AAA Dispatcher? Fully remote/work from home. Computer equipment provided. Paid Time Off, plus 6 paid company holidays and 2 floating holidays. Virtual, paid Training. Company-wide Career mobility opportunities A variety of 1st, Mid-Day and 2nd shift schedules available (all schedules include one weekend day off and one day off during the week. Set schedule) Training Requirement: Monday - Friday (9:00 a.m. - 5:00 p.m. EST) for the first 3-5 weeks. Must be able to attend ALL training during the day. Set Work schedule will begin after training is completed. What we can offer you: The starting base compensation for this position is $12.58 to $22.00 hourly. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as geographic location. Monthly incentive plan based on individual performance Shift differential offered for 2nd Shift - 8% 401(k) plan with company match up to 7% Medical, Dental, Vision and Prescription coverage FREE AAA Premier Membership. FREE Life Insurance. Auto repair, travel, and merchandise discount Tuition reimbursement Disability Insurance Supplemental Insurances Pet Insurance Legal Insurance and so much more! AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career. So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process! We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here. AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.

Requirements

High School Diploma or equivalent
1-2 years of Dispatching experience or 2+ years experience in a Call Center Environment taking inbound calls.
Must be able to work overtime and/or on holidays as required by business needs.
Subject to any pre-approved PTO, in this position and regardless of your regularly scheduled workdays, you are expected to work the day after the following holidays: Christmas, New Years, Memorial Day, July 4th, Labor Day and Thanksgiving.
Must be able to maintain a stable, secure, and hard-wired internet connection for the duration of their employment. Wi-Fi connections are not permitted for use in the role.
Must be able to provide a work environment free from all disruptions and distractions. This includes a private area that prevents access to others during working hours, as well as prevents disruptions such as overly noisy pets or others within your home.
Working remotely is not intended to serve as a substitute for child/dependent or adult/elder care.

Nice To Haves

Salesforce experience (preferred)

Responsibilities

Answer inbound calls from members seeking updates for their AAA Roadside.
Communicate to service providers information needed to provide timely assistance to AAA Members.
Prioritize service requests based on various criteria.
Monitors the progression of roadside assistance requests and ensures documentation is thorough and accurate.
Participates in the resolution of service issues and member complaints.
Update members on progress.

Benefits

Paid Time Off, plus 6 paid company holidays and 2 floating holidays.
Virtual, paid Training.
Company-wide Career mobility opportunities
A variety of 1st, Mid-Day and 2nd shift schedules available (all schedules include one weekend day off and one day off during the week. Set schedule)
The starting base compensation for this position is $12.58 to $22.00 hourly.
Monthly incentive plan based on individual performance
Shift differential offered for 2nd Shift - 8%
401(k) plan with company match up to 7%
Medical, Dental, Vision and Prescription coverage
FREE AAA Premier Membership.
FREE Life Insurance.
Auto repair, travel, and merchandise discount
Tuition reimbursement
Disability Insurance
Supplemental Insurances
Pet Insurance
Legal Insurance
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year