Dispatcher

PV Heating, Cooling & Plumbing•Atlanta, GA

1d•$40,000 - $70,000•Onsite

About The Position

We are seeking a highly organized and customer-focused Dispatch Coordinator to join our dynamic heating, cooling, and plumbing team. This role is essential in ensuring that our field technicians are routed efficiently, customers are informed and supported, and all service operations run smoothly throughout the day. If you thrive in a fast-paced environment and enjoy solving logistical puzzles while keeping customers satisfied, we’d love to hear from you. Position Overview Hours: Full-Time / In-Office Monday - Friday Occasional Weekends & Evenings On-Call Support as needed Weekends and Evenings qualify for remote work A remote work option is available, & must be earned

Requirements

Must be comfortable working with scheduling/dispatch software and CRM systems
Must be able to keep up and thrive in a fast-paced office environment
Previous experience in dispatch, scheduling, or logistics (HVAC/plumbing industry preferred)
Strong organizational and multitasking abilities
Excellent written and verbal communication skills
High attention to detail and problem-solving mindset
Proficient with computers and the following programs: Service Titan, Microsoft Office, and general office technology
Ability to remain calm and efficient in high-pressure situations
Strong customer service and interpersonal skills

Nice To Haves

Previous experience in dispatch, scheduling, or logistics (HVAC/plumbing industry preferred)

Responsibilities

Dispatch technicians based on location, skills, and availability for efficient scheduling.
Reschedule as needed and provide real-time ETAs.
Handle calls and emails with professionalism and empathy.
Manage daily emails and admin tasks promptly.
Arrange part deliveries and manage purchase orders.
Create and close out work orders with accurate documentation.
Assist with calls during peak times.
Coordinate with our CSR team to plan daily call volumes.