DISPATCHER

NAVAJO HEALTH FOUNDATION - SAGE MEMORIAL HOSPITAL, INC.•Ganado, AZ

10d•Onsite

About The Position

Under general supervision of the Communications Supervisor, the Dispatcher accomplishes the Communications Department’s strategic objectives by planning and organizing the assigned functions required to operate and maintain departmental activities and services. Incumbent is expected to perform most work in an independent manner. Maintains confidentiality of all privileged information. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Requirements

High School Diploma or a General Education Diploma
One-year progressive work experience in Communications or equivalent combination of education and experience.
Must obtain an American Heart Association First Aid/CPR/AED certification within thirty (30) days of hire.
Must be able to successfully pass the Employee Health Program requirements and background investigation.
Must complete National Incident Management System required certifications in 30 days of hire.
Must complete Omnigo on-line courses and hands on training in 30 days of hire.
Knowledge of applicable tribal, federal, state, county and local laws, regulations, including Joint Commission Accreditation.
Knowledge of business English, proper spelling, grammar, punctuation, and mathematics.
Knowledge of reporting system.
Knowledge of community and hospital campus (street names, locations.)
Knowledge of different panels and all alarms within the communication center.
Knowledge of policies on all alarm systems.
Knowledge of police ten codes and operation of portable radio.
Ability to communicate effectively in the English language both verbally and in writing with staff and the public.
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
Ability to work effectively with individuals and demonstrate team-building skills with empathy and enthusiasm.
Ability to answer questions and provide necessary information for assistance.
Ability to maintain strict confidentiality.
Ability to speak the Navajo language and/or familiarity with the Navajo Way.
Ability to work independently and meet strict timelines.
Ability to speak clearly and concisely.
Ability to think and act quickly, calmly and accurately in an emergency.
Ability to complete excellent documentation
Ability to handle emergencies and other stressful incidents.
Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
Skill in preparing, reviewing, and analyzing reports.
Skill in multi-tasking efficiently.
Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.

Responsibilities

Assist with providing a safe and secure environment for patients, visitors and staff.
Specialize in communication work in receiving and dispatching accurate information to appropriate department and/or personnel.
Provide communication services utilizing multiple channels and frequencies.
Perform fast, efficient and accurate response on incoming calls.
Provide communication services 24 hours a day, seven days a week, weekends and holidays.
Process and prioritize incoming calls for ambulance, fire, police, security, maintenance, grounds and administration.
Maintain contact with all units on assignment, maintain status and location.
Coordinate chopper landing.
Communicate accurate address and locations.
Provide written reports on all incidents utilizing the Omnigo report writing software.
Maintain accurate “On call” listing for various departments.
Maintain radio/telephone communication.
Maintain communication with Security personnel and Dispatchers.
Maintain appropriate records and logs of all radio transmission, telephone calls, key logs and other records.
Assist with Law Enforcement on any incidents that occur on hospital campus with prior authorization from Administration Department or Designated Administrator and/or established policy and procedure.
Provide professional services to visitors coming onto the compound.
Provide proper directions and offers only need-to-know information to visitors and/or patients.
Participate in and attend in-services and educational programs.
Meet and comply with organizational policies and procedures.
Maintain strict confidentiality.
Notify supervisor of needed materials and/or supplies.
Perform clerical support duties (typing, filing, faxing and copying).
Assist with Emergency Response Team, committees, groups, as directed.
Performs other duties as required.