Dispatcher

Zūm•Kansas City, MO

11d•$33•Onsite

About The Position

We're seeking an experienced Dispatcher to lead daily transportation operations and serve as the critical communication hub at our Kansas city, MO location. This role encompasses the complete dispatch lifecycle—from daily route assignments and driver coordination to emergency response and real-time problem-solving. You'll ensure seamless service delivery by orchestrating drivers, vehicles, and routes while maintaining constant communication with school districts, families, and internal teams. You'll be the operational heartbeat of our transportation service, ensuring every student gets to school safely and on time, every single day.

Requirements

High school diploma or equivalent
Proficiency with Microsoft or G Suite applications (Sheets, Docs, Slides, etc.)
Experience in high-pressure, time-sensitive operations (e.g., transportation, logistics, field services, customer service, hospitality, or similar fast-paced environments)

Nice To Haves

Background in a leadership, supervisory, or management capacity within fast-paced operational environments
Previous school busing or transportation experience, either as a driver or dispatcher is a plus
Knowledge of state DOT/DMV safety rules and company compliance expectations
Excellent oral and written communication skills with strong interpersonal abilities
Experience working in a union environment
Comprehensive knowledge of the local area, including traffic patterns, road restrictions, neighborhoods, and geography of the school district is highly desirable
Strong organizational, prioritization, and time management skills with demonstrated ability to manage multiple tasks simultaneously, coordinate scheduling and task assignments, maintain accurate records and filing systems, and track assets and inventory

Responsibilities

Direct and monitor daily assignments, schedule drivers, and assign vehicles to ensure full route coverage and on-time completion of all driver activities
Communicate all relevant details of driving assignments to drivers to ensure proper execution, and assist with routing directions and special service assignments
Coordinate vehicle service and repairs with the Maintenance Manager to ensure uninterrupted service delivery
Respond to emergency calls and coordinate the emergency response network
Notify stakeholders and location personnel of all route changes, emergencies, accidents, breakdowns, or service disruptions, and handle customer concerns promptly and professionally
Provide real-time operational support to drivers including assistance with traffic issues, routing questions, and emergency situations, escalating unresolved issues appropriately
Maintain route documentation and records including contracts, customer information, route changes, maps, vehicle assignments, and driver details to ensure accuracy and compliance with district and state requirements
Ensure strict adherence to dispatch standard operating procedures and recommend disciplinary action for policy violations in coordination with management
Track and document operational activities, incidents, and communications for reporting purposes while partnering with Location Manager and Safety Manager on compliance objectives