Dispatcher - JFK Airport

PrimeFlight Aviation Services•Jamaica, NY

About The Position

The Dispatcher for Aircraft Cleaning and Wheelchair Services is responsible for efficiently coordinating and managing the deployment of cleaning personnel and wheelchair attendants throughout the airport. This role involves scheduling tasks, ensuring compliance with safety standards, and maintaining clear communication with staff and passengers to provide timely and effective service. The dispatcher plays a crucial role in optimizing resource distribution and response times to ensure smooth operations and a high level of service for both aircraft cleanliness and passenger mobility assistance.

Requirements

18 years of age or older
Eligible to work in the United States
Must have a valid state-issued driver’s license with an acceptable driving record
1 year of wheelchair and customer service experience
Ability to read, write, speak, and understand the English language, to include documents
Ability to use electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Ability to work any day/shift, including holidays, within a 24/7 operation
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily.
The requirements listed above are representative of the work environment, knowledge, skill, and/or ability.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
Ability to lift up to 70 pounds
Position is generally sedentary, sitting for long periods of time
Prolonged standing and walking in an indoor/outdoor environment as applicable
Must be able to push, pull
Must be able to crawl, at times in confined tight spaces
Must be able to bend, stretch, squat
Must be able to work at elevated heights
Exposure to moderate and at times high noise levels
Exposure to Biohazards and/or Chemicals
Exposure to outdoor elements
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Responsibilities

Coordinate the dispatch of wheelchair and cleaning services throughout the airport
Manage the scheduling and routing to maximize efficiency ensuring timely completion of tasks
Track the availability and location of wheelchairs and mobility equipment
Maintain clear communication and collaboration with airport staff
Ensure compliance with ADA (Americans with Disabilities Act) guidelines and airport regulations
Provide training and guidance to Wheelchair Attendants/Aircraft Cleaners on proper handling and safety protocols
Respond promptly to service requests and emergencies
Manage scheduling and routing to maximize efficiency
Track the availability and location of equipment and personnel
Monitor service quality and passenger satisfaction
Maintain records and logs of dispatches and services provided
Oversee maintenance and readiness of equipment
Develop and implement procedures to improve service delivery
Exceed PrimeFlight customer service and safety standards
May be assigned other duties as required