Dispensary Store Supervisor - Job ID 1682892

DCM•Washington, DC

25d•Onsite

About The Position

Growing medical and recreational cannabis manufacturers on the East Coast. Our mission is simple: grow the highest-quality weed at prices everyone can afford. We're looking for passionate people to join us in our mission to democratize cannabis-or as we like to say, to "Weed the People." With a dialed-in grow operation and a bold new brand refresh, we're ready to dominate the MD/DC market-and have a little fun while we're at it. Store Supervisor Our Store Supervisor will assist the General Manager in oversee ing the day-to-day operations of our cannabis dispensary , generally their time will be on th e retail floor but occasionally they may be required to complete administrative tasks. This individual will work with the team to provide exceptional customer service to our customers/patients, in addition to ensuring the dispensary is in compliance with all relevant laws and regulations. It is imperative that t his individual have a passion for the cannabis industry, a strong knowledge of cannabis products, and experience managing a successful retail team. Your role in caring for our company : The essential functions include, but are not limited to the following : Str a tegic Collaboration, Operations & Execution O versee shift operations and supervise team member s . Ensure store compliance with company policies and procedures . Ensure the store remains compliant with security, inventory, and local and state regulations . Maintain outstanding store condition and visual merchandising standards. Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge . Provide education for employees about different cannabis strains, edibles, concentrates, and consumption mechanisms . Identify current marketing trends and advertisements to determine the effectiveness of different sales, styles and strategies and apprise leadership. Ensure high levels of customers satisfaction through excellent service and professionalism. Develop process flows for customer /patient experience, customer service, Point-of-Sale (POS) and inventory handling practices, with a focus on enhancing the customer experience and ensuring customer retention. Provide safety and satisfaction to employees and customers/patients; as well as finding reso lutions for issues that arise from product availability, pricing, complaints, grievances, etc. Create and reinforce a proactive selling culture that focuses on building a confident and competent team, in order to build a loyal customer /patient following through clear and positive communication . Drive business results by maximizing daily sales plans, managing expenses, and improving metrics through sales floor leadership . Meet sales goals by training, motivating, mentoring, and providing feedback to sales associates. Audit inventory levels weekly and report needed products to o perations according to ordering SOP. Check products in POS and METRC, and verify all tiers and pricing are correct in POS. Regularly performing METRC and POS audits and verify data for accuracy. Maintain product expiration logs and create ways to sell products prior to expiration date. Waste expired product (s) as needed on a monthly basis in accordance with ABCA standards. Team Leadership & Performance Analytics Foster a culture of professionalism, guiding teams to achieve optimal results. Understand and own every aspect of the company's sales performance; set targets, drive execution, and hold the team accountable for both individual and team results. Collaborate effectively with the Human Resources Department and appropriate partners to implement and manage the company's policies and procedures. Retain and develop top performers by understanding individual's motivations and providing actionable feedback. Addresses low performance quickly, compassionately, and in alignment with company policies. All o ther duties as necessary .

Requirements

For legal reasons, all employees need to be at least 21 years of age
You will be asked to pass a Federal and State criminal history background check
We ask that you have a Associate' s degree in Business Administration , Sales Management, or Communications ( Bachelor 's Degree Preferred)
We ask that you have a minimum of three (3 ) years of experience that demonstrates growth and/or advancement in complexity, difficulty, or level of responsibility
We ask that you have a minimum of three (3 ) years of managerial experience
We ask that you have a minimum of five (5 ) years of retail experience , with t wo ( 2 ) years of cannabis experience preferred
We ask that you have a minimum of two (2 ) years of METRC experience
We ask that you have excellent leadership skills, with steadfast resolve, personal integrity, and business acumen

Nice To Haves

A passion for the cannabis culture
Comprehensive knowledge of industry and industry-related trends and forecasts
Strong attention to detail
Excel at strategic thinking
Excellent listening, negotiation, and presentation skills
Excellent verbal and written communications skills
Excellent customer service
Creative quick thinking to serve as a problem solver with a positive outlook
Ability to effectively manage, lead and supervise a multidisciplinary team
Ability to foster collaboration , be a team player, though also independent and self-motivated
Coachable and can take full ownership of personal development, regularly soliciting feedback from teammates including those supervising, colleagues, and supervisor/s
Solid grasp of data analysis and performance metrics
Flexibility understanding priorities may shift due to sales strategies
Performance driven to exceed sales goals
Ability to work at a fast pace in a high production environment!
Comply with all HR policies including confidentiality and non-disclosure
Maintain open communication with the management team and other co-workers
Strong work ethic , integrity , and desire to be accountable , transparent and proactive

Responsibilities

Oversee shift operations and supervise team member s
Ensure store compliance with company policies and procedures
Ensure the store remains compliant with security, inventory, and local and state regulations
Maintain outstanding store condition and visual merchandising standards
Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge
Provide education for employees about different cannabis strains, edibles, concentrates, and consumption mechanisms
Identify current marketing trends and advertisements to determine the effectiveness of different sales, styles and strategies and apprise leadership
Ensure high levels of customers satisfaction through excellent service and professionalism
Develop process flows for customer /patient experience, customer service, Point-of-Sale (POS) and inventory handling practices, with a focus on enhancing the customer experience and ensuring customer retention
Provide safety and satisfaction to employees and customers/patients; as well as finding reso lutions for issues that arise from product availability, pricing, complaints, grievances, etc
Create and reinforce a proactive selling culture that focuses on building a confident and competent team, in order to build a loyal customer /patient following through clear and positive communication
Drive business results by maximizing daily sales plans, managing expenses, and improving metrics through sales floor leadership
Meet sales goals by training, motivating, mentoring, and providing feedback to sales associates
Audit inventory levels weekly and report needed products to o perations according to ordering SOP
Check products in POS and METRC, and verify all tiers and pricing are correct in POS
Regularly performing METRC and POS audits and verify data for accuracy
Maintain product expiration logs and create ways to sell products prior to expiration date
Waste expired product (s) as needed on a monthly basis in accordance with ABCA standards
Foster a culture of professionalism, guiding teams to achieve optimal results
Understand and own every aspect of the company's sales performance; set targets, drive execution, and hold the team accountable for both individual and team results
Collaborate effectively with the Human Resources Department and appropriate partners to implement and manage the company's policies and procedures
Retain and develop top performers by understanding individual's motivations and providing actionable feedback
Addresses low performance quickly, compassionately, and in alignment with company policies
All o ther duties as necessary