Dispute Resolution Specialist
Stock Yards Bank & Trust•Louisville, KY
1d
About The Position
Stock Yards Bancorp, Inc. (NASDAQ: SYBT), parent company of Stock Yards Bank & Trust Company, with offices in Louisville, Central, Eastern and Northern Kentucky, as well as the Indianapolis, Indiana and Cincinnati, Ohio metropolitan markets. Job Title: Dispute Resolution Specialist FLSA Status: Non-Exempt Department: Dispute Resolution Hours of Operation: Flexible Start Time – 40 hours a week General Job Summary: Perform processing and monitoring functions for debit card and ACH disputes.
Requirements
- High School Diploma or GED Equivalent
- 1 year of banking experience (retail or operations)
- Experience in communications with customers (good telephone skills)
- Self-motivated
- Dependable
- Professional appearance and demeanor
- Strong communications skills
- Basic PC experience
- General knowledge of banking policies and procedures
Responsibilities
- Perform routine office and clerical duties to organize and maintain debit card and ACH disputes and all accompanying documentation
- Perform processing duties accurately and timely to meet Reg E requirements
- Follow guidelines for established procedures including logging of customer data and specific details of each dispute coming into the department via email, paper forms, and electronic forms
- Maintain a working knowledge of basic Reg E requirements.
- Maintain a working knowledge of basic MasterCard requirements.
- Contact customer contact employees as needed to ensure dispute data is accurate and complete
- Assist Dispute Resolution Manager with training of new team members
- Assist Team Lead in training new team members
- Provide support and assistance to Dispute Resolution Manager as needed for debit card and ACH disputes as well as monitoring Reg E investigations and MasterCard chargebacks.
Benefits
- 401(K) with a company match of up to 6%
- ESOP employer match
- Medical insurance
- Dental insurance
- Vision insurance
- Cancer/Disease insurance
- Accident insurance
- Flexible Spending Accounts
- Flexible Savings Accounts
- Health Savings Accounts
- Bank paid Life/AD&D insurance
- Voluntary Life/AD&D insurance
- Bank paid Short-Term and Long-Term Disability insurance
- Employee Stock Purchase Plan
- Employee Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
