Dispute Resolution Specialist

Dickinson Financial Corp•Kansas City, MO

4d•$17

About The Position

The Dispute Resolution Specialist I is responsible for processing electronic funds transfer (EFT) investigation claims in a fast-paced work environment and serves as the primary contact for all card related inquiries and research for both internal and external clients. A successful Dispute Resolution Specialist I must be capable of following limited, conceptual instruction and working independently or in a team to reach goals, as well as be dependable, organized, and comfortable with strict deadlines.

Requirements

Strong attention to detail and ability to complete work accurately.
Ability to organize work.
Ability to quickly learn new software.
Strong written and verbal communication skills, required.
Proficient Microsoft Office suite of products
High school diploma or equivalent, required.
Prior experience with phone or chat-based client service, required.

Responsibilities

Assist internal and external clients via chat or telephone on card products and ATM activity and/or functionality.
Perform all aspects of EFT Investigations including researching disputes and ensuring accurate information, evaluating activity and claims, as well as performing resolution actions taken by the bank such as processing required chargebacks within applicable network, regulatory and company policies.
Protect all client and bank information confidentially and follow all company policies.
Understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success).
Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
Working at the worksite during regular business hours and/or assigned hours.
Other specified duties as assigned.