Disputes Investigator I

Expedia Group • Springfield, MO

9d • $40,000 - $56,000 • Hybrid

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Disputes Investigator I Introduction to the team Our Technology Team partners with teams across Expedia Group to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction. Join our dynamic Dispute Ops team as a Disputes Investigator I, where you'll play a vital role in protecting our company and customers from fraudulent activity. This position is ideal for a proactive, analytical professional with a background in chargebacks, strong interpersonal skills and a passion for problem-solving. You’ll be primarily responsible for reviewing individual disputes and making decisions based on the information available. With opportunities to grow your expertise work in a hybrid environment that supports development and team culture, this role offers both challenge and impact.

Requirements

• Demonstrate strong interpersonal, organizational, and analytical skills with a self-motivated, action-oriented mindset.
• Bring 1+ year of customer service experience; background in travel, risk analysis, or vendor engagement is a plus.
• Confidently make independent decisions and take initiative with minimal supervision.
• Demonstrate strong time management and task prioritization skills, consistently meeting deadlines and delivering high-quality work independently.
• Proficient in Microsoft Office and internal/web-based research tools with strong overall PC skills.

Nice To Haves

• background in travel, risk analysis, or vendor engagement is a plus.

Responsibilities

• Conduct fraud risk reviews by analyzing chargebacks and transactional data to identify patterns, assess risk, and protect both the company and its customers.
• Conduct independent and collaborative work to support team and departmental goals.
• Create chargeback documentation using customer and transaction records to support loss prevention efforts and ensure accurate dispute resolution.
• Consistently meet or exceed performance standards while working in a hybrid work environment, demonstrating reliability and accountability in both independent and collaborative tasks.
• Work together on the identification and reporting of technical or operational issues impacting our team workflow.
• Engage with customers, financial institutions, vendors, airlines, and/or internal teams to reduce chargeback losses through effective communication and resolution strategies.

Benefits

• full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources
• medical/dental/vision
• paid time off
• Employee Assistance Program
• wellness & travel reimbursement
• travel discounts
• International Airlines Travel Agent (IATAN) membership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed