Distribution Quality Manager

Watts Water•Groveport, OH

1d•Onsite

About The Position

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead. To provide leadership in Distribution Quality Assurance by ensuring that the company meets or exceeds customer requirements. The role is responsible for developing, improving, and maintaining a consistent methodology for compliance and continuous improvement. Lead the Distribution Center Quality Management System to ensure order accuracy, damage prevention, inventory integrity, and customer satisfaction. Drive continuous improvement across inbound, put-away, picking, packing, shipping, and returns. This role will supervise one or more quality team members and. This position reports to the Director of Distribution Center Operations and is fully onsite based at our distribution center in Groveport, OH. Travel requirements: Up to 25%

Requirements

Bachelor’s degree in related engineering, manufacturing, or business area.
A minimum of 5 years of quality or operations experience in a distribution environment.
Experience with Lean Six Sigma and data analysis.
Computer proficiency in Microsoft Office and statistical packages (Minitab preferred).
Ability to work with Customer/Supplier representatives regarding all quality related issues.
Excellent organizational skills with focus on detail.
Knowledge of WMS processes and inventory control.

Nice To Haves

Lean Six Sigma Black Belt certification.
ASQ or supply chain certifications.

Responsibilities

DC Quality Management System (QMS) & Compliance Own the DC QMS including SOPs, document control, audit calendar, and management review. Serve as site representative for ISO 9001, ensuring processes meet requirements. Lead internal audits and corrective/preventive actions.
Customer Quality & Continuous Improvement Define and publish DC quality KPIs: Perfect Order Rate, Accuracy, Damage Rate, Returns Trends, and Customer Complaints. Lead root cause analysis and communication for customer quality issues. Facilitate Lean and Continuous Improvement projects.
Inbound Quality (Receiving & Put-away) Establish receiving inspection standards. Manage over, Short & Damaged (OS&D) shipping variances and partner with vendors on defect trends.
Outbound Quality (Pick/Pack/Ship) Implement pick audits, Acceptable Quality Level (AQL) sampling and final load audits. Set packaging standards to reduce in-transit damage.
Inventory Integrity & Data Quality Own cycle counts quality and root cause analysis of variances. Monitor Warehouse Management System (WMS) data hygiene and scanning adherence.
Returns, Non-Conforming, and Disposition Chair of the DC Material Review Board. Define quality, hold protocols, and traceability.
Training, Standards, and Governance Develop Standard of Work, quality checklists, and audit routines. Train associates and leaders on quality criteria.
Cross-Functional Partnerships Collaborate with Operations, Safety, Transportation, IT, Customer Service, and Procurement.