Distribution Support Services Assistant
About The Position
The Distribution Support Services (DSS) Assistant will provide daily support to our clients Clinical Trial Fulfillment Center and Distribution Support Services team. The DSS Assistant will work in partnership with DSS Associates to provide daily transactional support for receipt & shipment of orders. The DSS Assistant will also perform order tracking and generate reports from the warehouse management system, as needed. Additionally, the DSS Assistant will interact with both internal and external business partners of Product Delivery to understand priorities and provide a high level of customer service to meet business needs regarding order management and fulfilment for Clinical Trial finished goods.
Requirements
- High school diploma or GED
- Must speak fluent English
- Well built organization & multi-tasking abilities with an affinity to being detail oriented
- Strong verbal communication skills between teams
- Ability to work well in a team environment
- Proficiency with computer &office systems
- Learning agility & self-management skills
- Must complete applicable Individualized Training Plan & always maintain 100%.
Nice To Haves
- Experience with inventory management – preferably Clinical Trials
- Exposure to CT-WIN system (warehouse management system)
Responsibilities
- Assist in the management of group email boxes, process data and requests
- Track and ensure timely entry of data into multiple distribution tracking tools.
- Generate systems reports and metrics, as needed.
- Order Waiving and Site Shipment Scheduling.
- Maintaining and ordering office supplies.
- Manage organization of GMP paper files through Scanning & uploading in Q Docs and routing to QA Reconciler.
- Assist in transmitting documentation in support of receipt, shipment, and shipment finalization to internal (Example: QA, Supply Planning, Operations, Packaging) and external (example Importer of Record, courier) partner areas.
- Administrative tasks to support M2 in team meeting scheduling, minutes, and coordination of team building events.
Benefits
- Medical, dental and vision benefits
- Paid time off (including sick and select holidays)
- 401(k) enrollment with 3% employer matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
