District Manager

CLYDESDALE HOLDING LLC DBA CALIBER CAR WASH•Fort Worth, TX

About The Position

Caliber Car Wash was founded in 2018 in Atlanta, GA. The goal of the founders was to build a “best in class” car wash company with a focus on improving the customer experience. Today, the company operates with 64 locations throughout the southeast US and Texas. The company has a projected growth to 100+ Stores in the next 3 years! Caliber is dedicated to the communities they serve through superior customer service. If you are a solutions-oriented, proactive, service industry leader, seeking an opportunity with a growing organization that cares about its people; we need to talk! Caliber exists to Improve People’s Lives by providing career opportunities and professional growth to our team members and by providing exceptional service worth our customer’s loyalty. Caliber Car Wash is seeking a District Manager to support and lead our Store Managers in the operation of our express tunnel car washes. The District Manager will report to the Director of Operations and is responsible for upholding the Caliber Standards of all team members under their supervision. The District Manager provides strategic direction for the Store Managers and acts as the primary support for the SMs in his/her designated area. The District Manager must convey the Caliber culture to his/her staff and be a creative team player who likes to work hard, have fun, and show sincere dedication to Caliber Car Wash.

Requirements

High School Diploma or GED required; College Degree preferred
Minimum of 18 months of multi-unit management with a proven record of success required, preferably in the carwash or similar quick-serve style industries.
Minimum of 2 years of single-site management with a record of success in increasing site’s volume and revenue or promotions to higher-volume sites.
Minimum of six months as a Caliber Store Manager (12 months preferred)
Must be in good standing with a proven performance record and multi-site experience
Demonstrated career progression within an organization
Car wash industry knowledge with a track record of achieving KPIs
Strong understanding of P&L and overall site financial performance
Proven experience in staffing, development, and retention
Proficient with Microsoft Office, ADP, Sonny’s, Asana, and adaptable to new systems
Ability to lead, motivate, and develop managers to drive higher performance
Ability to align with Caliber’s culture by balancing accountability with approachability
Ability to manage district-level operations, including basic administrative and fiscal responsibilities
Proactively identify and resolve operational, interpersonal, and customer service issues
Strong interpersonal, communication, and problem-solving skills
Ability to set goals, develop action plans, and execute across individual sites and the district
Ability to evaluate performance, provide feedback, and hold teams accountable to expectations
Demonstrated self-awareness and willingness to learn and improve
Ability to meet physical demands, including lifting up to 50 pounds, bending, kneeling, reaching, and ascending or descending stairs or ladders
Ability to sit for extended periods of time while driving, flying, or in meetings.
Ability to operate a motor vehicle safely and responsibly.
The ability to speak clearly, to hear and understand at a normal conversational level, and to receive detailed information through verbal communication
Close visual acuity to perform an activity such as developing material; viewing a computer terminal; extensive reading.
May be required to lift, carry, push, or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects

Responsibilities

Mentors within his/her operational area to ensure a high level of engagement and success
Maintains availability for development of all operations team members.
Support, reinforce, and align decisions with Caliber’s Mantra and Core Values.
Trains and develops SMs; manages career expectations for the management-level team members
Clearly conveys standards and ensures constant pipeline of managers is readily available.
Assists SMs to ensure car washes deliver the Caliber Standard with exceptional Customer Experience and Quality.
Utilize support managers to identify and mitigate any needs in current business quality.
Manage expectations of Support Managers in the planning, development, and execution of operational improvement projects.
Works with the SMs to develop, implement, and manage a business plan for each wash
Analyzes external and internal environments to detect where improvements may be made and how those improvements should be implemented.
Understands and delivers the purpose and requirements of all Company programs.
Leads his/her respective Operational Area in the execution of these programs.
Directly accountable to develop strategies & directs support for marketing, training and other support functions.
Maintains full responsibility for financial performance directly impacting car wash operations. Oversees the financial performance of his/her team of SMs
Works with the finance team to analyze individual car washes and the district; makes recommendations for improvements.
Accountable to all aspects of the car wash EBITDA – planning, management, and performance.
Analyzes business trends and financial data to assess and improve district performance, both operationally and financially.