District Manager

PLS•Irving, TX

10d

About The Position

PLS® Overview: Why PLS? Because You Deserve Better!® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: District Managers are responsible for providing leadership to ensure their assigned stores deliver outstanding customer service, meet all operating objectives, sales, and financial goals, and follow company policies and procedures. They are also responsible for ensuring store team members are properly motivated and trained and that qualified replacements are developed and ready to fill positions opened through expansion and turnover.

Requirements

A minimum of three years of multi-unit management experience in industries such as hospitality, financial services, retail, and restaurant
Ability, willingness, and comfort to engage with customers
Ability to develop positive relationships with internal and external customers
Strong desire to exceed corporate initiatives and inspire excellence in a team
Superior verbal and written communication skills and presentation skills
High-energy, collaborative leadership expertise
Professional appearance and demeanor
Must be honest and have integrity
Competent in Microsoft Office and Excel
A vehicle, valid driver’s license, and current proof of insurance
Must be able to stand for extended periods
Must be able to lift up to 15 lbs. with little assistance
Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
Must be able to adapt to change
Must be able to manage several projects at one time and handle frequent interruptions to meet the needs and requests of customers
Must be able to travel to stores regularly

Nice To Haves

English/Spanish bilingual is a plus

Responsibilities

Maintaining exemplary customer service within the district and community
Developing and executing plans to improve store and area performance as needed
Recruiting, developing, and motivating Store Managers who exceed internal and external customer expectations
Ensuring the company’s cash security policies and procedures are followed
Creating special business relationships with our customers so they will choose to do business with us again
Establishing a strong customer service culture
Analyzing financial statements and trends to increase and maximize sales
Developing strategies to increase market share and store revenues
Controlling labor hours, cash, store audits, and shrinkage
Performing complete and thorough district reviews of each store on a consistent and frequent basis to determine that the stores are operating in accordance with all company policies and procedures, including but not limited to cash security and compliance policies and procedures
Additional duties as assigned by management