District Manager- Mid Pacific District

the LEGO Group • Santa Clara, CA

2d • $110,238 - $165,356 • Hybrid

About The Position

Are you interested in working with the world’s largest retailer while delivering results on a best-in-class brand? We are seeking a multi-unit retail leader that can influence a team to achieve goals while maintaining a positive brand. If that is you, apply today! Core Responsibilities Drive district sales and overall store health with frequent visits to stores Extensive travel from store-to-store (up to 85%) within district. The district currently includes 6 stores in California and Nevada. Meet growth targets for sales metrics such as UPT (units per transaction), ADS (average dollar sale) and customer conversion. Work with the Store teams to consistently produce excellent customer experiences through customer service and interaction, cleanliness, merchandising and atmosphere. Connect with Store Managers through weekly conference calls, individual follow-up calls, written communication, and store visits. Communicate consistently with store personnel to ensure understanding of and compliance with store policy and procedures. Act as the liaison between head office and the stores. Respond to store level issues and customer complaints. Perform essential functions of all store positions when needed. Support and implement company policies, procedures, and guidelines. Maintain communication with employees at all levels of the company. Supervise Store Managers through planning, assigning, and directing their overall responsibilities. Communicate, implement and follow-up on all operational directives, marketing, visual and merchandising initiatives. Manage store expenses and meet return on sales targets. Control store level expenses through effective management of payroll and store shrink. Supervise ROS performance and implement changes to improve profitability. Team development (Coaching, feedback and recruit) Mentor staff on positive performance or challenges and coordinate formal reviews, corrective action plans and terminations as needed. Partner with HR manager for personnel issues. Recruit, hire, develop, and train store personnel on store operations and procedures. Identify dedication individuals and support continued development as well as identifying low performance individuals and mentor for improvement. Gain overall understanding of morale and performance of all store teams and make recommendations accordingly. Play your part in our team succeeding Store operations supports the Brand retail stores in ensuring that the LEGO brand, vision and values are exemplified while enhancing profitable sales. The team works with the stores to communicate and implement directives from all departments, crafting policies and procedures for stores to ensure consistent store operations and consumer experiences. Why would the ideal candidate want to work at The LEGO Group in this position? Being a District Manager at the LEGO Group differs from other retailers because of our focus on innovation and teamwork. Most retailers view this role as an execution role. We look for leaders to help shape the business. This is a field-based role and requires strong interpersonal and planning skills. Multi-unit leadership requires the leader to handle and lead from afar. Working remotely also requires self-motivation and team. This role allows the leader to work with different level of associates and develop teams in multiple areas of the business. We look for leaders to help shape the business.

Requirements

• 3+ years experience in retail environment.
• 2+ years managing multiple locations.
• Leadership ability and proven record of developing staff.
• Strong communication and interpersonal skills.
• Project management experience.
• Excellent time management and interpersonal skills.
• Digital literacy including a solid understanding of Microsoft office: Windows, outlook, excel, word and PowerPoint.
• Knowledge of and experience with retail POS systems and operations.
• Experience with training.
• Availability for frequent travel.

Nice To Haves

• The preferred candidate will be located in the South Bay Area.

Responsibilities

• Drive district sales and overall store health with frequent visits to stores
• Extensive travel from store-to-store (up to 85%) within district. The district currently includes 6 stores in California and Nevada.
• Meet growth targets for sales metrics such as UPT (units per transaction), ADS (average dollar sale) and customer conversion.
• Work with the Store teams to consistently produce excellent customer experiences through customer service and interaction, cleanliness, merchandising and atmosphere.
• Connect with Store Managers through weekly conference calls, individual follow-up calls, written communication, and store visits.
• Communicate consistently with store personnel to ensure understanding of and compliance with store policy and procedures.
• Act as the liaison between head office and the stores.
• Respond to store level issues and customer complaints.
• Perform essential functions of all store positions when needed.
• Support and implement company policies, procedures, and guidelines.
• Maintain communication with employees at all levels of the company.
• Supervise Store Managers through planning, assigning, and directing their overall responsibilities.
• Communicate, implement and follow-up on all operational directives, marketing, visual and merchandising initiatives.
• Manage store expenses and meet return on sales targets.
• Control store level expenses through effective management of payroll and store shrink.
• Supervise ROS performance and implement changes to improve profitability.
• Team development (Coaching, feedback and recruit)
• Mentor staff on positive performance or challenges and coordinate formal reviews, corrective action plans and terminations as needed.
• Partner with HR manager for personnel issues.
• Recruit, hire, develop, and train store personnel on store operations and procedures.
• Identify dedication individuals and support continued development as well as identifying low performance individuals and mentor for improvement.
• Gain overall understanding of morale and performance of all store teams and make recommendations accordingly.

Benefits

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed