District Manager - Northern Virginia

Propelled Brands Franchising, LLC

5d

About The Position

The MY SALON Suite Corporate Stores District Manager will oversee the daily operations of 4 to 6 locations, ensuring each site runs smoothly, meets performance goals, and aligns with Suite Management Franchising (SMF) brand standards. This role requires a hands-on approach with regular visibility at each location, providing excellent service to members, driving occupancy, and maintaining operational excellence. The District Manager will also play a critical role in recruitment, financial management, marketing initiatives, and overall member retention.
This is a leadership role that demands a balance of operational oversight, member engagement, and strategic thinking to ensure business growth and success across multiple sites.

Requirements

• Business Management: Minimum 3 years of experience managing operations across multiple locations, ideally in a related field (e.g., hospitality, property management, or health/wellness).
• Leadership Skills: Proven ability to support team dynamics, assist with member relations, and contribute to business growth through guidance, coaching, and development initiatives.
• Sales & Marketing: Experience in sales, leasing, or marketing, particularly in driving occupancy and brand awareness.
• Software Proficiency: Strong experience using Google Suite (Gmail, Docs, Sheets), Salesforce, DPI Operational Manual, and other business management tools.
• Social Media Proficiency: Proficiency in using social media platforms (e.g., Instagram, Facebook) to engage with members and promote brand initiatives.
• CRM Knowledge: Ability to learn and effectively use Suite Force or similar CRM systems for tracking leads, managing member accounts, and reporting.
• Excellent Communication: Strong verbal and written communication skills to engage with team members, vendors, and members.
• Time Management: Demonstrate strong prioritization skills and the ability to manage multiple responsibilities across locations. Ensure effective calendar management, maintaining organization, multitasking, and calendar accuracy.
• Financial Acumen: Skilled in managing budgets, tracking expenses, and ensuring financial accuracy. Able to read, interpret, and communicate P&L statements effectively.
• Problem Solving: Strong decision-making and troubleshooting skills, proactively addressing member concerns or operational challenges.

Responsibilities

• Operations & Facility Management
• Daily Oversight: Ensure smooth daily operations at all assigned locations (4-6 locations). Average 4-5 days per week spent on-site.
• Facility Standards: Maintain high standards for cleanliness, safety, and maintenance at each location. Conduct regular site inspections.
• Vendor Management: Oversee third-party vendors (e.g., cleaning, pest control, and maintenance) and provide feedback to ensure service quality.
• Maintenance: Perform minor repairs (e.g., furniture assembly) and light cleaning and coordinate larger maintenance tasks with external vendors.
• Member Engagement & Satisfaction
• Concierge-Level Service: Provide personalized, top-tier service to members, addressing concerns, resolving issues, and promoting member benefits.
• Retention & Growth: Build and foster long-term relationships with members to increase retention and minimize turnover.
• Daily Interaction: Be highly visible on-site to interact with members, collect feedback, and ensure that member needs are met.
• Effective Communication: Deliver clear, professional communication via email, text, and phone, resolve inquiries, concerns, and complaints from members at assigned locations.
• Member Advocate: Member benefits (delivering resources and tools to be successful) serving as a subject matter expert on all aspects of MY SALON Suite.
• Recruitment & Leasing
• Lead Generation: Implement lead generation strategies to attract new members. Respond to leasing inquiries and schedule tours promptly.
• Documentation Management: Maintain accurate records in Suite Force, ensuring timely and compliant completion of leasing documents. Track and document all interactions, including tour notes, initial contact, follow-up after signing, and comprehensive notes throughout the process.
• Tours & Sales: Conduct engaging, informative tours of suites. Promote the benefits of membership to secure leases and build waitlists for long term nurturing.
• Marketing & Community Engagement
• Community Outreach: Network and build strong relationships with beauty and wellness professionals, fostering connections within the community.
• Marketing Campaigns: Execute local marketing initiatives focused on organic growth, social media engagement, and member referrals.
• Community Events: Plan and execute events (e.g., member mixers, open houses, classes) to drive awareness and member engagement in each community.
• Brand Ambassador: Represent and promote the SMF brand with professionalism, ensuring consistency across all locations.
• Financial Management & Reporting
• Budgeting & Expense Control: Oversee the financial performance of assigned locations, managing expenses, and staying within budget.
• Revenue Collection: Manage the timely collection process of accounts receivable, manage credit card usage, and oversee invoicing and receivable reporting process.
• Performance Tracking: Monitor KPIs related to occupancy, revenue, member satisfaction, and operational costs.

Benefits

• Employer sponsored medical and dental plans
• Voluntary benefits such as vision, critical illness, accident, and pet insurance
• 100% Employer sponsored Short-Term Disability, Long-term Disability, and Basic Life Insurance
• Retirement Savings employer match up to 3% and 100% vested
• Generous paid time off policies
• Paid Parental Leave for mothers and fathers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed