District Operations Team Leader

Eaton Corporation • Morrisville, NC

1d

About The Position

Manage projects and delegate assignments to field employees and engineers; ensure assignments are being completed safely within deadlines, at or under budget, and within quality expectations. Act as a technical expert in the engineering and services field by exhibiting product application knowledge, and customer interface. Provide coordination on service programs to optimize customer service and market penetration. Answer application questions and provide sales support. Assure an effective and skilled staff through recruiting, assessment of talent (find gaps and follow action plans to fill gaps), training & development, goal setting, communications, performance appraisal, and conformance to applicable company policies. Provide leadership and direction to ensure professional growth for employees and retention within the district. Support and develop training plans and direct reports creating a strong talent bench to enhance DOC's ability meet strategic goals and exceed customer expectations. Assure the safety of employees who work in low, medium, and high voltage work environments. Ensures strict compliance with safety policies, trains and implements safety programs, ensures safety equipment resources are available and properly tested, acts as a safety liaison with customers, ensures proper disposal of hazardous and nonhazardous materials. Provide input to the profit and strategic planning processes and submit monthly operations report summarizing key events throughout each month. Key interface with customers, district operations, general sales force, manufacturing plants, product division management, and functional support staff. Handles escalation procedures in accordance with our 24/7 service business. Makes sound business decisions on the fly when support functions are unavailable. Coordinate product warranty issues within the district to resolve customer issues in a timely and professional manner.

Requirements

• High School Diploma from an accredited institution or higher
• 3+ years of experience with leading large service engineering projects or 3+ years of management experience leading large service engineering, construction, utility, or other applicable projects, or three + years of management experience in another field
• No relocation is being offered for this position. Candidates must reside within 60 miles of Morrisville NC to be considered. Active duty military candidates are exempt from this requirement.
• Must have a valid driver's license in good standing
• Knowledge and understanding of the Electrical and EESS industry, products and solutions
• Candidate needs to have a working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to manage division, customer and departmental resources to maximize growth opportunities.

Nice To Haves

• Electrical Contractor's license
• Professional Engineering license
• General Contractor's license

Responsibilities

• Manage projects and delegate assignments to field employees and engineers
• Ensure assignments are being completed safely within deadlines, at or under budget, and within quality expectations
• Act as a technical expert in the engineering and services field by exhibiting product application knowledge, and customer interface
• Provide coordination on service programs to optimize customer service and market penetration
• Answer application questions and provide sales support
• Assure an effective and skilled staff through recruiting, assessment of talent (find gaps and follow action plans to fill gaps), training & development, goal setting, communications, performance appraisal, and conformance to applicable company policies
• Provide leadership and direction to ensure professional growth for employees and retention within the district
• Support and develop training plans and direct reports creating a strong talent bench to enhance DOC's ability meet strategic goals and exceed customer expectations
• Assure the safety of employees who work in low, medium, and high voltage work environments
• Ensures strict compliance with safety policies, trains and implements safety programs, ensures safety equipment resources are available and properly tested, acts as a safety liaison with customers, ensures proper disposal of hazardous and nonhazardous materials
• Provide input to the profit and strategic planning processes and submit monthly operations report summarizing key events throughout each month
• Key interface with customers, district operations, general sales force, manufacturing plants, product division management, and functional support staff
• Handles escalation procedures in accordance with our 24/7 service business
• Makes sound business decisions on the fly when support functions are unavailable
• Coordinate product warranty issues within the district to resolve customer issues in a timely and professional manner

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED