District Relationship Manager

Human Resources Team•Lynbrook, NY

About The Position

Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability. Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year. Benefits of joining Academy Fire Life Safety When you join Academy Fire you will receive: Competitive compensation Pay is on a weekly cycle, every Friday Career Advancement Opportunities Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays Company paid short and long-term disability Immediately vested in our 401(k) company match Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create. Exceptional guidance and support from our managers Collaborative culture & environment Opportunity to work alongside some of the best talent in the fire protection industry Academy Fire, a leading Fire and Life Safety company, is seeking a talented and experienced District Relations Manager to join our dynamic team. This role is responsible for overseeing daily operational performance across all Impact districts while leading a team that supports scheduling, documentation, communication, and customer service activities. The District Relations Manager ensures inspections, service work orders, and related processes are executed accurately and on time. This position proactively monitors performance metrics, manages escalations, and partners closely with internal teams and account stakeholders to drive consistency, compliance, and high-quality customer communication. Success in this role requires strong leadership, effective communication, and a continuous improvement mindset to support operational goals across the organization.

Requirements

Bachelor’s degree in Business, Supply Chain Management, or a related field preferred
Experience in team leadership, district operations, customer service, or account management
Proven ability to manage escalations, coordinate workflows, and deliver high-quality communication
Strong analytical skills with experience interpreting operational reports and identifying improvement opportunities
Excellent written and verbal communication skills
Analytical mindset with the ability to assess and mitigate operational risks
Successful completion of a drug test and pre-employment background screening is required.
MVR checks are required for all driving positions.
Demonstrates strong leadership, accountability, professionalism, and a collaborative mindset
Upholds the highest ethical and moral standards and inspires the same in others
Delivers exceptional customer service that is responsive, courteous, and solutions-oriented
Reliable and consistent in attendance, work quality, and professional demeanor
Strong problem-solving skills with the ability to identify issues and implement effective solutions
Excellent interpersonal and communication skills, with openness to constructive dialogue
Highly detail-oriented with a strong focus on accuracy
Able to work independently, manage multiple priorities, and thrive in a fast-paced environment

Nice To Haves

Familiarity with Fire and Life Safety industry standards and regulations is a plus

Responsibilities

Build and maintain strong working relationships with Impact districts and key account teams
Lead, coach, and support a team responsible for scheduling, administrative support, customer updates, and cross-department communication
Provide daily direction, establish workload priorities, and clearly communicate performance expectations
Oversee onboarding, training, and ongoing skill development, including the effective use of systems, tools, and workflows
Review team correspondence to ensure timely, professional, and accurate communication
Reinforce adherence to established procedures and implement new processes to improve efficiency and consistency
Serve as an escalation point for Impact districts, account teams, and internal partners related to inspections, service issues, documentation, and paperwork
Collaborate with account teams to coordinate customer communications, required documentation, and submission timelines
Support new customer onboarding by reviewing requirements, confirming site-specific instructions, and ensuring scheduling details are accurately documented
Participate in higher-level customer rollouts and ensure smooth operational integration
Review monthly inspection work orders to ensure proper assignment and timely follow-up across Impact districts
Generate and distribute monthly inspection lists, daily performance reports, aging paperwork reports, and other district-level metrics
Analyze operational data to identify bottlenecks, risks, and opportunities for process improvement
Assess performance trends to determine daily and monthly priorities and communicate focus areas to the team
Provide regular operational updates, including daily task lists, inspection goals, and performance status
Maintain strong communication with Impact districts, account management, and internal departments to align priorities and resolve issues efficiently
Organize and manage shared inbox activity, delegating tasks appropriately and ensuring timely resolution
Promote consistent workflow execution by reinforcing updated processes, standards, and best practices

Benefits

Competitive compensation
Pay is on a weekly cycle, every Friday
Career Advancement Opportunities
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long-term disability
Immediately vested in our 401(k) company match
Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
Exceptional guidance and support from our managers
Collaborative culture & environment
Opportunity to work alongside some of the best talent in the fire protection industry