District Service Manager

Penske•Braintree, MA

5d•Onsite

About The Position

As a Penske District Service Manager (DSM), you will build a team that looks to connect their work to what motivates them and department goals. You will drive results through your team’s performance to ensure a high degree of effectiveness and customer experience across multiple facilities. The DSM ensures that all of the district locations are resourced properly and that they are adhering to all policies and procedures through the direct supervision of the Branch Service Managers (BSMs). In order to sustain these traits in the future, the DSM also manages the hiring, training, and development of the organization, and provides input to the District Manager (DM) on the fleet, expenses, and improvement opportunities. This position will be located at the Penske facility located at 140 Messina Drive in Braintree, MA.

Responsibilities

Oversee the management and administration of multiple locations across the district
Implement and manage consistent policies and procedures
Conduct Location Reviews
Lead through various communication channels such as in-person meetings and conference calls
Flawless execution of company processes
Respond to customer operational inquiries
Technical training and development planning
Customer Experience
Cost control
Ensure process compliance
Maximize warranty recovery
Fleet review, consulting and planning
Root cause analysis and proactive planning
Maintain relationships with approved suppliers
Mentor / Coach / Lead a Maintenance Team
Analyze data
Other projects and tasks as assigned