District Service Manager

ASSA ABLOY•Monroe, NC

About The Position

Join the industry leader in automated door solutions! ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide. We specialize in automated pedestrian, industrial, and high-performance door solutions, operating in over 100 countries. Why Join ASSA ABLOY Entrance Systems? At ASSA ABLOY, we offer more than a job — we provide an environment for growth, innovation, and meaningful contributions. Here’s why our team loves being part of ASSA ABLOY: 1. Comprehensive Benefits Enjoy competitive pay, robust health insurance options, and retirement plans. Your well-being matters to us, which is why we also offer PTO, holidays, and additional perks like tuition reimbursement and service awards. 2. Meaningful Impact Your work will directly impact customers in industries such as healthcare, transportation, and retail by delivering sustainable, customized door solutions. Whether you’re solving complex technical challenges or collaborating with contractors, every task helps build safer, more efficient spaces. 3. Career Growth & Development We invest in you from day one. We provide well-defined career paths with regular performance reviews and opportunities for promotion. Participate in programs designed to develop your leadership skills and prepare you for management roles. Explore different roles within the company to find the best fit for your skills and interests. The Role: The District Service Manager is responsible for driving financial performance, operational excellence, and customer satisfaction within all Service branches in the district. This role leads the Service organization in alignment with company strategy, ensuring the district meets all business, operational, and customer experience targets.

Requirements

Strong knowledge of the pedestrian door industry.
Deep understanding of ASSA ABLOY pedestrian door solutions and technology.
Broad technical knowledge of automatic doors and entrance control products.
Awareness of competitive market landscape.
Strong business and financial acumen.
Effective communicator and relationship-builder.
Highly organized with strong administrative and documentation skills.
Data-driven decision-making ability.
Proven leadership experience.
Self-motivated, engaged, and results-oriented.
High School Diploma required.
Microsoft Office Suite
CRM systems
ERP systems
Field Service Management (FSM) platforms

Nice To Haves

Secondary or technical education preferred.

Responsibilities

Own Service P&L performance for the district.
Ensure monthly results align with forecast expectations (sales growth, contribution margin, field operations).
Achieve district Service KPIs and business targets.
Conduct capacity planning to meet service demands and operational goals.
Lead and implement district-level efficiency and improvement initiatives.
Oversee van stock optimization, replenishment processes, and core return performance.
Ensure high customer service satisfaction across all branches.
Drive strong NPS performance through consistent engagement and quality improvements.
Oversee resolution and follow-up of non-successful service orders (uninvoiced orders, disputes, claims, time sheet issues, paperwork).
Foster and maintain a strong safety culture aligned with ASSA ABLOY values.
Lead service teams across all district branches.
Partner with HR to manage the recruitment process for Service Operations roles according to BSP US standards.
Oversee onboarding of new service technicians.
Develop and maintain technician competency matrices and skill-building initiatives.
Support individual development plans for all service employees.
Participate in the development of nationwide continuous improvement projects (BOS).
Support strategic and tactical service planning to improve scheduling efficiency.
Improve collaboration between district branches, the central service organization, and the Key Account team.
Oversee van fleet maintenance and manage new/replacement vehicle requests.
Review and validate time reporting (Verizon GPS, Field Service system, payroll alignment).
Optimize after-hours/on-call coverage schedules.
Support service sales activities: customer meetings, renewals, and ongoing relationship management.
Collaborate with internal teams to ensure accurate and timely service quoting.