District Service Manager

Danaher Corporation • St. Louis, MO

1d • $120,000 - $150,000 • Remote

About The Position

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Life Sciences, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results. We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory. It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow. Learn about the Danaher Business System which makes everything possible. The District Service Manager is responsible for providing strong leadership for a team by driving a culture of exceeding customer expectations to deliver outstanding customer service; thus accelerating the growth of Life Science product placements and service revenues. Must work cross-functionally and build cohesive relationships with Customer Service, Technical Support, Field Applications, and Sales. Facilitating a strong Service-Sales partnership is a critical component. As a District Service Manager, you’ll lead a high-performing technical service team focused on delivering exceptional customer experiences, driving operational excellence, and achieving business growth. This position reports to the Senior Manager, North America Field Service and is part of the U.S Field Service organization covering the North Central region/territories and will be Remote. In this role, you will have the opportunity to: Customer Success & Escalation Management: Resolve complex customer issues with urgency and precision. Champion a “first-time fix” mindset to ensure satisfaction and long-term loyalty. Team Leadership & Development: Inspire and grow your team through coaching, mentoring, and clear development plans. Foster a culture of accountability, ownership, and continuous improvement. Operational Excellence: Lead by example in driving daily management and KPI performance. Identify root causes of systemic issues and implement sustainable solutions using DBS tools. Business Growth & Financial Performance: Drive revenue growth through service agreement sales and lead generation. Collaborate with Sales to support strategic initiatives and optimize service offerings. Manage district P&L to meet profit targets. Process Improvement & Innovation: Champion kaizen and DBS methodologies to streamline operations and enhance service delivery. Partner cross-functionally to develop value-driven service packages.

Requirements

• Bachelor’s degree or Military equivalent (E-6 or greater) with 6+ years’ experience in field service as a people leader OR Master’s degree with 5+ years’ experience
• Inclination and ability to listen to various stakeholders (e.g. Customers, Sales) and generate actionable insights
• Ability to communicate expectations regarding performance and hold people accountable for results
• Commercial experience, including direct selling of products or services
• Exposure to and ownership of a P&L
• Able to travel 25% - 50% of the time within region and/or business unit locations within the United States.
• Travel, Motor Vehicle Record & Physical/Environment Requirements:

Nice To Haves

• Supervisor or managerial experience leading a remote Field Service team
• Life Sciences / Biotechnology Industry experience
• Actively forecasting results of business performance on a monthly basis

Responsibilities

• Resolve complex customer issues with urgency and precision.
• Champion a “first-time fix” mindset to ensure satisfaction and long-term loyalty.
• Inspire and grow your team through coaching, mentoring, and clear development plans.
• Foster a culture of accountability, ownership, and continuous improvement.
• Lead by example in driving daily management and KPI performance.
• Identify root causes of systemic issues and implement sustainable solutions using DBS tools.
• Drive revenue growth through service agreement sales and lead generation.
• Collaborate with Sales to support strategic initiatives and optimize service offerings.
• Manage district P&L to meet profit targets.
• Champion kaizen and DBS methodologies to streamline operations and enhance service delivery.
• Partner cross-functionally to develop value-driven service packages.

Benefits

• Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.
• Check out our benefits at Danaher Benefits Info.
• The annual salary range for this role is $120,000 - $150,000.
• This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
• This job is also eligible for bonus/incentive pay.
• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
• Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees