District Service Manager
About The Position
This position is responsible for providing ongoing parts, technical support and training to Direct Sales Account locations and regional personnel in a specified area of responsibility. This position will report directly to the Regional Service Manager. The location of this position would be within the Area of Arizona, New Mexico, and El Paso TX. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name.
Requirements
- Must pass any drug screens, background checks and pre-employment tests as applicable.
- Ability to read hydraulic and electrical schematics
- Previous employment as a technician or similar on CE/AG equipment
- Five years of technical service/training experience within a related industry
- Proficiency with Microsoft Word, Excel, Access and PowerPoint
- Ability to take direction well, either written or verbal
- Effective presentation and written communication skills
- Excellent customer service, problem solving and organizational skills
- Ability to be detail oriented and multi-task while maintaining a sense of urgency
- Willingness to travel as required
Nice To Haves
- Technical Institute graduate in related field
- Seven years of technical service/training experience within a related industry
- Specific experience with Generators, Telehandlers and other products contained within the JCB product line.
Responsibilities
- Work to foster relationships with Direct Sales Accounts and local JCB dealers
- Identify technician service training needs and ensure they are fully met
- Coordinate training requirements of customers and manage training calendar.
- Identify, quantify, and prioritize technical concerns by use of technical reports
- Assist with and train new accounts on the use of JCB systems
- Support Direct Sales Account business and ensure issues and concerns are handled promptly and efficiently
- Communication of the solution and necessary field action to Direct Sales Accounts via technical bulletins, product updates, e-mail, and telephone
- Ensure Direct Sales Account product improvements are expedited in a timely manner
- Maintain detailed call logs of all National Accounts enquiries & requests for assistance via Salesforce
- Ensure customers submit warranty claims in the required format and on time
- Additional duties as assigned by the Regional Service Manager
- This position is 70% customer facing, traveling in the area assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
