DIY Coordinator

Skyline Displays Inc.

7d•Remote

About The Position

Skyline Exhibits is seeking a detail-oriented and client-focused DIY Coordinator to support project execution and client management within our DIY business segment. This role is essential in ensuring smooth operations, accurate order processing, and a high-quality experience for both clients and internal stakeholders. Working closely with sales, internal teams, vendors, and clients, the DIY Coordinator manages project details from order submission through delivery and invoicing. The ideal candidate is organized, proactive, and service-minded, with a strong commitment to accuracy, efficiency, and continuous improvement.

Requirements

High School Diploma or equivalent required; Bachelor’s degree preferred but not required.
1–2 years of customer service or related experience
Strong organizational, communication, and administrative capabilities.

Nice To Haves

trade show or event industry experience is a plus.

Responsibilities

Serve as the primary point of contact for client inquiries related to DIY product management.
Provide ongoing support to clients and the sales team throughout the order submission and fulfillment process.
Coordinate with clients to ensure all order details and data are accurate and complete.
Partner with internal departments to manage DIY project details, including pricing, design, artwork, production, logistics, and freight.
Create and manage client orders, including quoting and applying freight charges accurately.
Troubleshoot and resolve order-related issues to ensure timely and accurate execution.
Ensure all closed sales include correct internal codes and required information for delivery and invoicing.
Establish and manage DIY product setup schedules when requested by clients.
Communicate daily schedules clearly with the Service Center team.
Prepare shipping documentation and coordinate logistics as needed.
Prepare reports, documentation, and presentations related to DIY client projects and internal workflows.
Assist in documenting and standardizing processes to ensure consistency and quality in DIY product delivery.
Provide accurate invoicing details for DIY products and freight.
Perform other duties as assigned to support departmental goals.
Participate in training and professional development to deepen understanding of Skyline’s products, DIY solutions, and processes.