DME intake Coordinator

One Health Home Health•Livermore, CA

11d•$65,000 - $75,000

About The Position

Are you ready to make a difference in a fast-paced and dynamic environment? We have a full-time opening for a DME Coordinator in the San Francisco Bay Area. If you're passionate about delivering exceptional service and contributing to impactful daily operations, this role could be a great fit for you! We’re looking for someone who takes ownership of their work, communicates effectively (both verbally and in writing), and demonstrates leadership skills. You’ll be expected to manage multiple tasks, think critically, solve complex problems, and adapt priorities as necessary to meet deadlines. The ideal candidate will also be skilled at executing plans and collaborating with others. As a DME Coordinator, you’ll be responsible for overseeing daily operations at assigned site(s), including inventory management, brace fitting, documentation, and charge entry. You’ll provide superior customer service, manage orthopedic bracing and supply programs, fit bracing, educate patients on product usage, and ensure accurate insurance billing. Additionally, you will track, gather, and organize the necessary documentation for insurance claims.

Requirements

High school diploma or equivalent

Nice To Haves

Medical assistant
Healthcare Backround

Responsibilities

Taking orders on medical supplies and set up billing and disbursement
Answering calls and emails
Educate physicians and staff on and supplies and serve as a resource for product-related questions.
Provide training on equipment usage and any special applications to providers and medical staff.
Support daily operations by managing Claims System (as needed).
Monitor and establish inventory par levels, introduce new products, and maintain inventory accuracy.
Track DMEPOS dispenses, costs, and generate purchase orders for assigned site(s).
Coordinate with the billing office to obtain pre-authorizations, manage patient co-insurances, deductibles, and cash payments.
Track claim denials and follow up with the appropriate departments for resolution.
Deliver outstanding customer service and ensure compliance with company policies and procedures.
Prepare daily, weekly, and monthly reports, analyze trends, and recommend process improvements.