Dock Agent - San Juan International Airport (SJUCG1)

PrimeFlight Aviation Services•Carolina, PR

About The Position

KEEP THE CLOCK TICKING AND THE CARGO MOVING - BECOME A DOCK AGENT WITH US! The Dock Agent serves as the central hub for communication and coordination between drivers, warehouse, ramp, and dock personnel, ensuring timely operations, accurate record-keeping, and the smooth flow of inbound and outbound logistics. WHAT IT’S LIKE TO WORK AS A DOCK AGENT · Adhere to strict safety and security protocols during all operations · Maintain accurate records of all cargo and baggage movements · Handle special cargo with care, following specific handling procedures · Participate in emergency response and contingency planning at the dock · Provide excellent customer service, addressing inquiries and concerns promptly · Collaborate with other team members to ensure smooth dock operations · Keep the dock area clean, organized, and free of hazards · Attend training sessions and meetings to stay updated on operational procedures and safety guidelines · Exemplify PrimeFlight customer service and safety standards · Perform any additional duties as assigned by management WHY WORK FOR PRIMEFLIGHT? · Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (part-time benefits may vary) · We are committed to being a leading provider of commercial services within the aviation industry · Our teams focus on maintaining a positive working environment and treating all team members with respect · With more than 200 locations across the world, we offer opportunities for career progression · Enjoy a competitive pay scale

Requirements

18 years of age or older
Eligible to work in the United States
Communicate effectively in English (reading, writing, speaking)
Knowledge of the Aviation Industry
Intermediate Microsoft Office Suite required, in addition to successful proficiency in required daily operational computer programs
Communicate with internal and external customers
Prolonged standing/walking in a warehouse setting
Basic math skills
Advanced recall ability
Professional interactions in communication chats, i.e. Teams, Chime, Slack programs
Ability to simultaneously coordinate with drivers, warehouse staff, ramp and logistics partners via 2-way radio/phones/chats
Ability to perform in a multi-functional office setting
Communicate clear and concise information
Able to write and send daily reports
Able to work in heat and cold conditions as it pertains to the warehouse
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily.
The requirements listed above are representative of the work environment, knowledge, skill, and/or ability.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
Ability to lift up to 70 pounds
Prolonged standing and walking in an indoor/outdoor environment as applicable
May need to reach with arms and grasp with hands
May need to push, pull
May need to bend, stretch, squat, kneel
Exposure to moderate and at times high noise levels
Exposure to outdoor elements
Be able to hear and respond to the spoken voice
Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Responsibilities

Adhere to strict safety and security protocols during all operations
Maintain accurate records of all cargo and baggage movements
Handle special cargo with care, following specific handling procedures
Participate in emergency response and contingency planning at the dock
Provide excellent customer service, addressing inquiries and concerns promptly
Collaborate with other team members to ensure smooth dock operations
Keep the dock area clean, organized, and free of hazards
Attend training sessions and meetings to stay updated on operational procedures and safety guidelines
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management