Document & Referral Specialist - Primary Care / Pediatrics office

UNITED CEREBRAL PALSY ASSOCIATION OF THE NORTH COUNTRY • Town of Malone, NY

3d • Onsite

About The Position

Are you highly organized, detail-oriented, and passionate about making a difference behind the scenes in health care? Join our mission-driven team at Community Health Center of the North Country, a Federally Qualified Health Center (FQHC), where your administrative talents support equitable, high-quality care for individuals and families in our community.

Why You’ll Love Working Here
Work-life balance: Enjoy a predictable weekday schedule — no evenings, weekends, or major holidays
Supportive team culture: Be part of a collaborative environment where everyone’s contributions are valued
Mission-focused impact: Help ensure continuity of care for patients by managing key documentation and referrals
What You’ll Do
As a Document and Referral Specialist, you’ll be a vital link between our clinical and administrative teams, keeping things running smoothly so patients receive timely, coordinated care. You’ll:

Requirements

• High school diploma or GED preferred
• 1+ year of experience in a medical office or administrative healthcare setting (or equivalent training/education) is required
• Working knowledge of medical terminology preferred
• Strong customer service, phone etiquette, and organizational skills
• Comfort with computers, EMRs, and multitasking in a fast-paced environment
• Commitment to patient confidentiality and team collaboration

Nice To Haves

• Experience in a community health or FQHC setting is a plus

Responsibilities

• Manage incoming and outgoing referrals, including tracking scheduling and follow-up
• Process imaging and procedure orders
• Complete prior authorizations for tests, procedures, and DME
• Communicate with patients about referral appointments and missed follow-ups
• Understand insurance coverage and requirements for authorizations
• Track and retrieve medical records, diagnostic reports, and hospital notes
• Monitor and respond to incoming faxes, messages, and prescription lines
• Reconcile interface issues in the EMR
• Prepare professional correspondence to patients and providers
• Serve as backup receptionist when needed, greeting patients with warmth and professionalism
• Provide general administrative support to providers and nurses

Benefits

• Daytime Hours Only – No weekends, nights, or holidays
• Generous PTO – Vacation, sick, personal time, and paid holidays
• Robust Benefits – Medical, dental, vision, FSA, 401(k), disability & life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED