Documentation Representative II

Cardinal Health • Doral, FL

13d • $16 - $23 • Hybrid

About The Position

The Documentation Representative II is responsible for managing clinical documentation to ensure compliance with regulatory and company standards. This role involves reviewing, validating, and updating medical records and physician orders, as well as coordinating with healthcare providers and patients to resolve documentation issues. The position is a hybrid of documentation management and customer service, requiring strong attention to detail, communication skills, and the ability to navigate complex processes.

Requirements

• High School Diploma, GED, or equivalent work experience, preferred.
• 1-3 years of experience in documentation management or healthcare administration, preferred.
• Strong attention to detail and ability to perform quality assurance on clinical documents.
• Excellent verbal and written communication skills for interacting with physician offices and patients.
• Proficiency in data entry and ability to learn new systems quickly; experience with SAP or similar systems preferred.
• Basic knowledge of medical terminology and regulatory compliance standards.
• Ability to manage multiple priorities and adapt to changing processes.
• Working knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Demonstrated success in meeting goals and deadlines in a fast-paced environment.

Responsibilities

• Intake, review, and quality-check clinical documents to ensure they meet requirements for ordered items.
• Validate and update documentation in internal systems accurately and in a timely manner.
• Identify discrepancies in documentation and take corrective action, including contacting physician offices for clarification or updated records.
• Make outbound calls to physician offices and, when necessary, patients to obtain missing or legible documentation.
• Escalate unresolved documentation issues after exhausting standard attempts, ensuring patient care is not delayed.
• Maintain accurate and detailed notes in company systems regarding documentation status and communication efforts.
• Collaborate with internal teams, including Customer Care and Quality, to resolve documentation-related issues.
• Ensure compliance with HIPAA and company policies when handling PHI and confidential information.
• Adapt quickly to frequent process changes and improvements.
• Provide professional and courteous customer service during all interactions with external and internal stakeholders.
• Perform additional responsibilities or special projects as assigned.

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED