Dolly Parton Experience Technical Operations Assistant Area Team Lead - Dollywood Parks & Resorts - Full Time Year Round

All Career•Pigeon Forge, TN

18h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Dolly Parton Experience Technical Operations Assistant Area Team Lead will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This role exists to provide the Entertainment Department with quality overall stage technical duties for various shows in order to provide Park Guests with a high-quality entertainment experience matching the expected level of the Dollywood brand. This role has area/zonal responsibilities for technology solutions. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Major Duties and Responsibilities Be knowledgeable of multiple locations and the technical requirements related to each show experience, including but not limited to: audio, lighting, and specialty show technology Be knowledgeable of assigned show content and individual production’s tracks Perform technical (installation and operation) duties associated with theatrical and special effects for live production shows, special events, concerts, and contract acts Maintain Inventory control of Dollywood equipment and supplies at assigned venues Flexible in managing various entertainment outlets and team members Initiate and/or provide training for a variety of equipment: spotlights, light boards, projectors, sound boards, etc Perform routine maintenance and upkeep of technical related components and show facility Assist technical set up of shows and experiences including software and systems programming and participate in all work calls and track large amounts of technical data Provide assistance and support as directed for new and existing shows Willing to learn new hardware, software and processes Able to provide consistent work when dealing with time-sensitive situations to ensure a positive Guest experience at all shows Suggest technical solutions within existing business framework and present technical solutions that may exist outside of existing business framework Lead a team of various technicians Support onboarding and training of various technicians Drive company vehicles (cars, vans, non-commercial trucks to transport personnel and/or supplies/sets Lead work calls to complete tasks in a timely manner Fill in for audio/lighting/general technicians as needed Management reserves the right to change and/or add to these duties at any time.

Requirements

Minimum 18 years of age
High School diploma or equivalent required
Lab knowledge; Experience preferred
Dante Level 2 Certified
4 years backstage experience with school, community or professional theaters is preferred
Carpentry and electrical skills preferred
Must be able to operate a computer and be knowledgeable of general use programs such as Outlook, Word, and Excel
Must be able to operate audio systems in a safe manner
Must possess a valid driver’s license and have valid auto insurance
ETCP certification in theater rigging and electrical preferred, but not required
Must successfully complete a pre-employment background check and drug screening
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement and learning
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must reflect Dollywood’s core values through the lens of dignity and respect
Enjoy working with stage managers, technicians, performers, and equipment that creatively enhances performances and shows
Open to new ideas and willing to learn new technical techniques
Must be able to initiate work and effectively produce with minimum supervision
Must be able to think clearly and react quickly and calmly to changes and/or emergency situations
Demonstrates a positive and enthusiastic attitude toward job, co-workers, and guests
Must be polite, courteous, honest, and dependable
Able to adapt to changes in schedules and assignments, working through changes in an efficient manner
Must maintain a professional appearance in specified wardrobe
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must demonstrate servant leader attributes
Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
Able to communicate effectively with Guests and fellow Hosts using approved communication methods
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to comprehend instructions and retain information
Able to be productive in a fast-paced environment
Able to be flexible to handle frequent changes in priorities
Able to operate/drive a company vehicle with valid driver’s license
Able to lift, carry, push, and pull up to 50 lbs, with assistance
Able to tolerate temperatures of 0 to 140 degrees while working at indoor and outdoor locations
Ability to have physical mobility great enough to allow walking, kneeling, crawling, bending, reaching (high and low), twisting, and moving about tight spaces
Able to climb, and work comfortably at heights up to 50 ft with assistance
Ability and mobility to work on a variety of surfaces including but not limited to: carpet, wood, steel, concrete, grass, and dirt while being able to bend, stoop, kneel, climb, lay, lift, and carry
Able to see near and far with good depth perception and correct color vision
Able to tolerate show levels of sound in a theatrical environment including volume and frequency
Able to analyze information and effectively communicate with others verbally and in written form
Able to accommodate changes in schedules and assignments and relay changes to crews easily and effectively
Must have reading, writing, and math skills necessary to: label consoles/dimmers/cables, read meters and console monitor information, diagram signal flow charts/lighting plots/patch sheets for reference and archives, understand related schematics/diagrams/blueprints/manufacturer manuals
Able to tolerate, handle, and have knowledge of commercial chemicals including cleaning solvents, adhesives, paints, lubricants, fog/snow/hazer fluids
Able to perform all job duties in a safe manner while following all Dollywood Safety procedures and policies
Must be able to sweep and mop floors to keep areas clean for safety purposes

Nice To Haves

Lab knowledge; Experience preferred
4 years backstage experience with school, community or professional theaters is preferred
Carpentry and electrical skills preferred
ETCP certification in theater rigging and electrical preferred, but not required

Responsibilities

Be knowledgeable of multiple locations and the technical requirements related to each show experience, including but not limited to: audio, lighting, and specialty show technology
Be knowledgeable of assigned show content and individual production’s tracks
Perform technical (installation and operation) duties associated with theatrical and special effects for live production shows, special events, concerts, and contract acts
Maintain Inventory control of Dollywood equipment and supplies at assigned venues
Flexible in managing various entertainment outlets and team members
Initiate and/or provide training for a variety of equipment: spotlights, light boards, projectors, sound boards, etc
Perform routine maintenance and upkeep of technical related components and show facility
Assist technical set up of shows and experiences including software and systems programming and participate in all work calls and track large amounts of technical data
Provide assistance and support as directed for new and existing shows
Willing to learn new hardware, software and processes
Able to provide consistent work when dealing with time-sensitive situations to ensure a positive Guest experience at all shows
Suggest technical solutions within existing business framework and present technical solutions that may exist outside of existing business framework
Lead a team of various technicians
Support onboarding and training of various technicians
Drive company vehicles (cars, vans, non-commercial trucks to transport personnel and/or supplies/sets
Lead work calls to complete tasks in a timely manner
Fill in for audio/lighting/general technicians as needed